The purpose of this study was to draw implications of the overall trend of changes in the perception of non-face-to-face online classes at C University of Education due to the spread of COVID-19. Furthermore, differences in relation to gender, grade, and age were examined. It is expected the results will assist in supplementing and improving future online classes. SPSS 26 and NVIVO 12 were employed to analyze the data of three surveys that assessed satisfaction of online classes.
The first and second survey revealed that the average of male students, sophomore and junior students, and students under 29 years of age was generally low. On the contrary, the average of the female, senior, and students over 30 years old was high.
The low average of the male students and those under the age of 29 as well as an increase in the satisfaction of the junior students, a sharp decline in that of the senior students, and a continuous decline in that of the freshman students characterized the third survey. The professor’s feedback and communication efforts were recognized as the most positive change during the three surveys. Furthermore, the perception of the gradual improvement of lecture quality compared to the initial online classes gradually increased in the second and third surveys in comparison to the first. This result may have driven the increased satisfaction in the third survey.
In comparison to the preferred online face-to-face classes, the results of the effect of non-face-to-face classes were presented. Finally, to ensure future improvements, the instructor’s feedback and communication setting reasonable assignments, and the implications of the evaluation including methods and procedures; supplementation of the laboratory and practice subjects; student interaction ; team improvement measures ; ability to use the system of instructors; and the system and solutions, server stability solutions were proposed. In order to enhance non-face-to-face online classes in the future, teaching designs, evaluation of online classes, and the preparation of conditions for the future Untact era were suggested.