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Impact of the Justice Perception of Service Recovery on the Customers’ Voluntary Partnership in Hotels

Journal of Tourism Sciences
Abbr : JTS
2003, 27(1), pp.121-139
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Hong-bumm Kim 1 Kim Taegoo 2

1세종대학교
2세종대학교, 한국문화관광정책연구원

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