Author examines the relationship between job-esteem and organizational citizenship behavior(OCB) for hotel industry. This study also observes the relationship between OCB and service quality. A total of 350 questionnaires from first-class luxurious hotels in Seoul, Taegu, and Kyoungbuk Province were processed using structural equation modeling procedures(LISREL).Research findings were that organizational citizenship behavior was significantly affected by job-esteem, organizational citizenship behavior and service quality. Also it was found that service delivery and participation was significantly affected by loyalty for the hotel.
@article{ART000920260}, author={하헌국}, title={Job Esteem, Organizational Citizenship Behavior and Service Quality}, journal={Journal of Tourism Sciences}, issn={1226-0533}, year={2003}, volume={26}, number={4}, pages={145-166}
TY - JOUR AU - 하헌국 TI - Job Esteem, Organizational Citizenship Behavior and Service Quality JO - Journal of Tourism Sciences PY - 2003 VL - 26 IS - 4 PB - The Tourism Sciences Society Of Korea SP - 145 EP - 166 SN - 1226-0533 AB - Author examines the relationship between job-esteem and organizational citizenship behavior(OCB) for hotel industry. This study also observes the relationship between OCB and service quality. A total of 350 questionnaires from first-class luxurious hotels in Seoul, Taegu, and Kyoungbuk Province were processed using structural equation modeling procedures(LISREL).Research findings were that organizational citizenship behavior was significantly affected by job-esteem, organizational citizenship behavior and service quality. Also it was found that service delivery and participation was significantly affected by loyalty for the hotel. KW - DO - UR - ER -
하헌국. (2003). Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences, 26(4), 145-166.
하헌국. 2003, "Job Esteem, Organizational Citizenship Behavior and Service Quality", Journal of Tourism Sciences, vol.26, no.4 pp.145-166.
하헌국 "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26.4 pp.145-166 (2003) : 145.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. 2003; 26(4), 145-166.
하헌국. "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26, no.4 (2003) : 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences, 26(4), 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. Journal of Tourism Sciences. 2003; 26(4) 145-166.
하헌국. Job Esteem, Organizational Citizenship Behavior and Service Quality. 2003; 26(4), 145-166.
하헌국. "Job Esteem, Organizational Citizenship Behavior and Service Quality" Journal of Tourism Sciences 26, no.4 (2003) : 145-166.