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A Study On the measurement of Hotel Service Quality Using QFD(Quality Function Deployment): Foused on the importance of Hotel Service Process

Journal of Tourism Sciences
Abbr : JTS
2005, 29(3), pp.335-356
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

seo wonseok 1 조성은 2

1경희대학교
2경희대학교

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