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A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape

Journal of Tourism Sciences
Abbr : JTS
2006, 30(5), pp.219-240
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

SUH,MUNSHIK 1 오창호 2

1부산대학교
2김해대학 관관경영과

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