[book] 김재문 / 2003 / e-비즈니스 모델에 맞는 eCRM / 거름 : 18~19

[book] 정인근 / 2005 / e-비즈니스 개론 / 선학사 : 56~

[journal] 김기웅 / 2005 / The Strategy of Small and Medium Travel agencies to cope with e-Business Applied to Air Travel Market / 중소기업연구 / 한국중소기업학회 27(2) : 143~174

[journal] 김명수 / 2003 / Determinants of Customer Loyalty on the Portal Sites / Asia Pacific Journal of Information Systems / 한국경영정보학회 13(1) : 171~196

[journal] 김성혁 / 2001 / 여행사 선택속성이 구전 커뮤니케이션에 미치는 영향 / 관광학연구 25(1) : 291~307

[journal] 김철민 / 2004 / e-Loyalty Analyzing Model on the Internet Shopping Mall / 경영학연구 / 한국경영학회 33(2) : 9~9

[journal] 김형장 / 2001 / 여행사 선택속성이 고객만족에 미치는 영향에 관한 연구 / 관광정보연구 8 : 243~262

[journal] 박재헌 / 2004 / 여행상품 선택속성에 따른 구전활동과 상품재구매에 관한 연구 / 인적자원관리연구 10 : 67~80

[journal] 박철 / 2004 / Website Factors of Internet Retailer Influencing e-Loyalty: An Effect of Online Shopping Experience / 마케팅관리연구 / 한국마케팅관리학회 9(3) : 53~72

[journal] 서용건 / 2002 / 중소관광기업의 e-business전략과 지원방안. / 한국관광정책 4(13) : 47~51

[journal] 안준모 / 2001 / 인터넷 쇼핑환경에서의 고객충성도에 영향을 미치는 요인에 관한 연구 : 국내 인터넷 쇼핑몰 산업을 중심으로 / 경영정보학연구 11(4) : 135~153

[journal] 윤지환 / 2005 / The Effects of Korea Travel Franchisor’s Justice and Trust chisee’s Performance / 관광학연구 / 한국관광학회 29(3) : 185~203

[journal] 이문규 / 2002 / e-SERVQUAL: A Scale for Measuring Consumer Evaluations of Internet Service Quality / 마케팅연구 / 한국마케팅학회 17(1) : 73~95

[journal] 전창석 / 2005 / The Influence of Travel Products Type on Determinants of On-line Purchase / 관광레저연구 / (사)한국관광레저학회 17(1) : 119~131

[journal] 조남재 / 2001 / 온라인 게임 충성도에 미치는 영향요인에 관한 연구 / 한국경영과학학회 26 : 85~97

[report] 통계청 / 2007 / 2005년 12월 및 연간 사이버 쇼핑몰통계 조사 결과

[report] 통계청 / 2006 / 2005년 4/4분기 및 연간 전자상거래 통계조사(B2B, B2G, B2C종합)

[book] 한국전산원 / 2006 / 국가정보화백서 2006

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[journal] Page, Christine / 2002 / Web equity : a framwork for Building Consumer Value in Online Companies / Journal of Consumer Marketing 19(3) : 231~248

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[book] Windham, Laurie / 2000 / The Soul of the New Consumer: The Attitudes, Behaviors, and preference of e-Customer / Allworth Press

[other] / 2004 / 트레블 저널(2004). 10월

[other] / 2006 / 트레블 저널(2006). 4월