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[confproc] 김서현 / 2000 / 조직시민행동의 선행 및 결과변수에 관한 연구 / 제47차 학술연구발표 논문집 / 한국관광학회 : 196~206

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[journal] 서철현 / 2000 / 호텔종사원이 지각하는 조직의 신뢰가 조직시민행동에 미치는 영향과 직무만족의 매개역할 / 관광학연구 15(2) : 135~156

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