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The Effects of Hotel Customer-Contact employee's Organizational Citizenship Behavior on Service Recovery Performance

Journal of Tourism Sciences
Abbr : JTS
2007, 31(2), pp.283-301
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

SUH,MUNSHIK 1 Changho Oh 2 LIM, Sang Kyu 3

1부산대학교
2영산대학교
3영산대학교

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