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[journal] 김상철 / 2002 / A Study of Service Orientation, Human Resource Satisfaction, Customer Orientation Effects on Performance in Hospital / 품질경영학회지 / 한국품질경영학회 30(2) : 2~25

[book] 김성혁 / 2005 / 호텔관광서비스마케팅 / 백산출판사

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[journal] 서인덕 / 2000 / 심리적 임파워먼트에 따른 사회구조적 특성과 결과 변수와의 관계 / 산업관계연구 10(2) : 127~158

[journal] 서창적 / 2005 / A Study on the Effect of Customer Orientation to Customer Performance According to Service Mechanism / 품질경영학회지 / 한국품질경영학회 33(3) : 31~40

[journal] 유시정 / 2002 / 종업원 만족 요인이 고객접점의 서비스 수준에 미치는영향에 관한 연구 / 서비스경영학회지 / 한국서비스경영학회 3(2) : 181~201

[journal] 윤만희 / 2005 / Perceived Exchange Relationships of ServiceEmployees and Its Impact on In-Role/Extra-RoleBehavioral Performance / 경영학연구 / 한국경영학회 34(3) : 783~813

[journal] 윤지연 / 2007 / A Research Study on Management Performance(BSC) according to Employees’ Job Satisfaction in Family Restaurants / 외식경영연구 / 한국외식경영학회 10(1) : 7~29

[journal] 이애주 / 2006 / The Impact of two levels of empowerment on individual work performance and customer satisfaction / 호텔경영학연구 / 한국호텔외식경영학회 15(1) : 249~267

[journal] 이은용 / 2006 / The impact of perceived easiness of use, perceived usefulness, attitude toward using POS on the intention to use and customer orientation in the family restaurants. / 호텔경영학연구 / 한국호텔외식경영학회 15(2) : 265~284

[journal] 이정란 / 2006 / he Effect of Airline Employees' Psychological Empowerment on Job Satisfaction, Organizational Commitment and Pro-social Behavior / 호텔관광연구 / 한국호텔관광학회 18(3) : 147~161

[journal] 장재윤 / 2007 / The Mediating Effect of Autonomous Motivationon the Relationship between Psychological Empowermentand Organizational Commitment / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 20(2) : 113~133

[journal] 전재균 / 2003 / The Relationships between Job Satisfaction, organizational Commitment and Customer Orientation among Family-Restaurant Employees. / 외식경영연구 / 한국외식경영학회 6(3) : 127~146

[journal] 정명선 / 2007 / The Effect of Job Satisfaction and Organizational Citizenship Behavior on Customer Orientation- Focused on Fashion Product Employees in Department Stores - / 복식문화연구 / 복식문화학회 15(4) : 620~633

[journal] 황윤용 / 2005 / The Effects of Psychological Empowerment on the Job Satisfaction with Moderator of the Job Involvement -Focused on the Hotel Service Employees- / 산업경제연구 / 한국산업경제학회 18(4) : 1541~1564

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