Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Relational Benefits on Customer Satisfaction, and Customer Voluntary Performance in the Hotel Restaurant
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KCI Citation Counts (48)
열림/닫힘 버튼[journal] 김홍범 / 2001 / 호텔 식음료업장의 고객관계혜택의 중요도와 지각 / 관광학연구 25(3) : 213~230
[journal]
박기용
/ 2005
/
The Relationship Between Customer Attitudes, Social Benefits, and Customer Loyalty in a Membership Restaurant
/ 외식경영연구
/ 한국외식경영학회
8(2)
: 85~100
[journal]
박종원
/ 2006
/
The Relationship Between Relational Benefits, Customer Relationship, Customer Loyalty of Internet Shopping Providers
/ 서비스경영학회지
/ 한국서비스경영학회
7(1)
: 173~200
[journal]
윤성준
/ 2004
/
A Study of the Effects of Relational Benefits on Customer Loyalty of Internet Shopping Providers
/ 서비스경영학회지
/ 한국서비스경영학회
5(3)
: 107~137
[journal] 이용기 / 2001 / 고객접점 종업원의 친사회적 행위에 대한 고객지각이 종업원 서비스품질 평가, 고객만족과 고객의 자발적 행위에 미치는 영향 / 마케팅연구 16(3) : 105~125
[journal]
이용기
/ 2002
/
The Effects of Relational Benefits on Customer's Employee and Restaurant Satisfaction, and Customer Loyalty
/ 경영학연구
/ 한국경영학회
31(2)
: 5~404
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