Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Developing a Scale for Assessing Convention Service Quality
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼286 Viewed
2 Downloaded
KCI Citation Counts (27)
열림/닫힘 버튼[journal] / 1997 / 호텔 서비스품질이 소비자 만족에 미치는 영향에 관한 연구 -서울시내 특2급 호텔을 중심으로- 23 : 154~174
[journal] / 2005 / 컨벤션 개최지의 이미지가 만족도 및 사후반응에 미치는 영향 28(4) : 273~294
[journal] / 1999 / 관광산업에의 서브퀄 적용 방법 4 : 105~127
[journal] / 1993 / 서비스 질의 측정에 관한 연구 -호텔 서비스를 대상으로- 관광학연구 : 255~273
[journal] / 2003 / 컨벤션참가자의 서비스 품질 지각이 행동의도에 미치는 영향 27(1) : 181~199
[journal] / 2001 / 질적 연구와 양적 연구 교육연구의 질적 접근 / 교육과학사 : 73~105
[journal] / 2005 / 2004 국제회의 개최 현황
[journal] / 2001 / Association meeting planners’ perceptions of five major convention cities Results of the pre-test 3(1) : 27~34
[journal] / 2001 / Some new thoughts on conceptualizing perceived service quality 65 : 34~49
[journal] / 2000 / Patient perceptions of service quality Combining the dimensions 14(4) : 337~352
[journal] / 1995 / The predictive validity of alternative approaches to evaluating quality of a festival 34(1) : 11~24
[journal] / 2000 / Assessing the effects of quality and customer satisfaction on consumer behavioral intentions in service environments 76(2) : 193~218
[journal] / 1992 / Journal of Marketing : 55~68
[journal] / 1998 / Convention site selection research: A review, conceptual model and propositional framework 1(1) : 49~69
[journal] / 1996 / A measure of service quality for retail stores 24 : 3~16
[journal] / 2000 / Methodologies for innovation and improvement of services in tourism 10(6) : 356~366
[journal] / 1991 / Measuring service quality in the travel and tourism industry Journal of Travel Research : 2~9
[journal] / 1993 / Assessing customers’ perceptions of lodging quality LODGQUAL- A measure of quality for the lodging industry University of North Texas
[journal] / 1997 / Applying importance-performance analysis to Beijing as an international meeting destination : 42~49
[journal] / 1999 / The history and future of service quality assessment : 5~20
[journal] / 1982 / Strategic management and marketing in the service sector Swedish School of Economics and Business Administration
[journal] / 1984 / A service quality model and its marketing implications 18(4) : 36~44
[journal] / 1998 / The service imperative Factors driving meeting effectiveness 39 : 59~67
[journal] / 1998 / Measuring service quality at tourist destination an application of importance-performance analysis to an alpine ski resorts 7(3) : 61~77
[journal] / 2004 / The measurement of service quality in the tour operating sector 42 : 305~312
[journal] / 1991 / A service quality index for the lodging industry : 277~284
[journal] / 2002 / Research issues and challenges for the convention industry in Convention Tourism / The Haworth Press Inc : 101~118
[journal] / 1990 / Assessing the quality of the conference hotel service product Towards an empirically based model : 700~721
[journal] / 1996 / Convention destination images Analysis of association meeting planners’ perceptions 17(3) : 175~182
[journal] / 1985 / A conceptual model of service quality and its implications for future research Journal of Marketing : 41~50
[journal] / 1988 / A multi-item scale for measuring consumer perception of service quality Journal of Retailing : 13~30
[journal] / 1996 / Professional Meeting Management
[journal] / 1999 / The Complete Guide to Professional Meeting and Event Coordination / The George Washington University Event Management Program
[journal] / 2002 / A qualitative gambit to formulate a foundation for the appraisement of service quality in the U 3(4)
[journal] / 1994 / New Directions in Theory and Practice / Sage Publications
[journal] / 1991 / Analyzing service quality in the hospitality industry using the SERVQUAL model : 324~345
[journal] / 1999 / Total quality management applying the European model to Spain’s urban hotels 40(1) : 54~59
[journal] / 1995 / DINESERV A tool for measuring service quality in restaurants : 56~60
[journal] / 2005 / International Meetings Statistics for the year 2004