Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Understanding the Tourist Satisfaction Formation Process Focusing on Conflict Issues
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼301 Viewed
0 Downloaded
KCI Citation Counts (8)
열림/닫힘 버튼[journal] / 1997 / 소비자만족 형성과정에 영향을 미치는 상황변수에 관한 연구 고관여시 제품평가용이성의 개념을 중심으로 12(1) : 183~206
[journal] / 2002 / 주제공원 서비스 질이 방문자 만족 및 행동의도에 미치는 영향 26(1) : 219~236
[journal] / 1999 / 서비스모호성이 소비자만족의 형성과정에 미치는 영향에 관한 연구 1(4) : 76~104
[journal] / 2000 / 사회적 수용력의 혼잡기대, 혼잡지각, 만족의 관계에 관한 연구: ’99강원국제관광엑스포를 중심으로 24(1) : 243~257
[journal] / 1998 / 패밀리레스토랑 이용객의 서비스품질 속성에 대한 기대와 만족차이에 관한 연구 22(1) : 78~97
[journal] / 2001 / SERVQUAL 모형을 이용한 관광만조도 측정의 보완 24(3) : 29~43
[journal] / 2001 / 외식서비스 인카운터의 고객만족에 있어서 중요 요인에 관한 연구 25(2) : 339~360
[journal] / 1998 / 기대와 지각된 성과가 관광자만족에 미치는 영향에 관한 연구 22(2) : 317~323
[journal] / 2001 / 주제공원이용자의 감정반응에 관한 연구 24(3) : 285~305
[journal] / 1997 / 고객만족형성과정의 제품과 서비스 간 차이에 대한 연구 8(1) : 101~118
[journal] / 1997 / 호텔 귀빈층 서비스별 중요도 및 만족도 연구 21(1) : 214~230
[journal] / 1995 / 소비자만족에 미치는 호텔서비스환경의 영향 18(2) : 89~104
[journal] / 1987 / Worldviews in psychology Handbook of environmental psychology : 1~40
[journal] / 2000 / Quality, satisfaction & behavioral intentions 27(3) : 785~804
[journal] / 1999 / A model of destination image formation 26(4) : 868~897
[journal] / 1980200-233 / Journal of Leisure Research
[journal] / 1983 / Selected determinants of customersatisfaction and complaints reports Journal of Marketing Research : 21~28
[journal] / 2001 / Consumer behavior / Harcourt College Publishers
[journal] / 1991 / A multistage model of customers’assessment of service quality and value Journal of ConsumerResearch : 375~384
[journal] / 1993 / A dynamicprocess model of service quality From expectations to behavioralintentions Journal of Marketing Research : 7~27
[journal] / 1982 / An investigation into thedeterminants of customer satisfaction Journal of MarketingResearch (v) : 491~504
[journal] / 1991 / and repeat visitors to the Lower Rio GrandeValley Journal of Travel Research : 10~16
[journal] / 1984 / An integration and synthesis of twenty years of research : 395~431
[journal] / 19641995 / An experimental and systematicapproach to behavior Rational andadaptive performance expectation in a customer satisfactionframework Journal of Consumer Research : 695~707
[journal] / 1979 / Advances in Consumer Research : 432~437
[journal] / 1994195-211 / Journal of Leisure Research
[journal] / 1986 / An austrianexperience in authenticity Annals of tourism research : 67~85
[journal] / 1996 / Applied linear statistical model / Irwin
[journal] / 1981 / Measurement and evaluation of satisfaction processes in retail settings Journal of Retailing : 25~48
[journal] / 1980 / A cognitive model of the antecedents and consequencesof satisfaction decisions Journal of Marketing Research : 460~469
[journal] / 1988 / Response determinants in satisfactionjudgments Journal of Consumer Research : 495~507
[journal] / 1985 / A conceptual modelof service quality and its implications for future research : 41~50
[journal] / 1961 / assimilation andcontrast effects in communication and attitude change / Yale University Press
[journal] / 1996 / A reexamination of the determinants of consumer satisfaction 60(3) : 15~32
[journal] / 1998 / Leisure as multiple experiences: Challenging traditions 30(4) : 391~400
[journal] / 1992195-209 / Satisfaction of what? Post hocversus real time construct validity
[journal] / 1981 / Disconfirmation of expectations andsatisfaction with a retail service Journal of Retailing : 49~67
[journal] / 1988 / Models of consumer satisfactionformation Journal of Marketing Research : 204~212
[journal] / 1999 / Emerging trends in Japan package tourism 38 : 134~143
[journal] / 1990 / A critical review of consumer satisfaction Review of Marketing : 68~123
[journal] / 1993 / The determinants of consumer satisfaction The moderaterole of ambiguity Advances in consumer research : 502~206