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Customer Satisfaction After Service Failure and Recovery: Application of the Expectancy-Disconfirmation Paradigm

Journal of Tourism Sciences
Abbr : JTS
2004, 27(4), pp.127-145
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

신현호 1 Han,Sang-Il 2

1대구가톨릭대학교
2대구가톨릭대학교

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