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Impacts of Customer Perception of Waiting Time on Customer Service Satisfaction and Intention to Leave on Restaurant Service Encounters

Journal of Tourism Sciences
Abbr : JTS
2006, 30(4), pp.317-338
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Chong,Yu-kyeong 1 Ji-eun Oh 2 문명원 3

1세종대학교
2한세대학교
3세종대학교 대학원

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