Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Impacts of Customer Perception of Waiting Time on Customer Service Satisfaction and Intention to Leave on Restaurant Service Encounters
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼313 Viewed
1 Downloaded
KCI Citation Counts (35)
열림/닫힘 버튼[journal] / 2004 / 주제공원 내 대기행렬에 대한 고객의 인지시간과 실제시간의 차이분석에 관한 연구 13(2) : 165~184
[journal] / 2004 / 서비스 기업의 심리적 대기(waiting)모형에 관한 연구 호텔 조직의 대기를 중심으로 / 경기대학교 대학원
[journal] / 2005 / 서비스 기업의 대기불안(Waiting Anxiety) 영향요인에 관한 연구 호텔과 공항 간 리무진서비스를 대상으로 29(3) : 67~84
[journal] / 2005 / CRM 고객데이타 분석을 통한 이탈고객 연구 7(1) : 21~42
[journal] / 1999 / 지각된 대기시간과 서비스생산시간이 품질평가에 미치는 영향 2(2) : 109~133
[journal] / 2000 / 대기시간이 서비스품질평가에 미치는 영향 15(1) : 1~25
[journal] / 2003a / 의료서비스접점에서 대기시간이 서비스품질평가와 애호도에 미치는 영향 5(1) : 1~22
[journal] / 2003b / 의료서비스에서 물리적 환경 공정성 지각된 대기시간이 재이용의도에 미치는 영향 12 : 1~20
[journal] / 2002 / 이동전화서비스 이용자의 가입전환 및 가입고착에 관한 실증분석 12 : 1~20
[journal] / 1995 / 지각된 거래특성이 경로구성원의 이탈의도에 미치는 영향 24(3) : 113~144
[journal] / 2001 / 다변량 분석의 이론과 실제 / 학현사
[journal] / 1999 / The role of emotions in marketing 27(2) : 184~206
[journal] / 1996 / The effects of the service environment on affect consumer perception of waiting time An integrative review and research propositions 24(4) : 338~349
[journal] / 1990 / The effects of physical surroundings and employee responses Journal of Marketing : 69~82
[journal] / 1990 / Journal of Marketing : 94~104
[journal] / 2003 / The effects of music wait length evaluation and mood on a low cost wait experience 56 : 421~430
[journal] / 2000 / Service Management and Operation / Prentice Hall
[journal] / 1990 / A framework for relating waiting time and customer satisfaction in a service operation The Journal of Service Marketing mann : 61~69
[journal] / 2002 / Waiting for service affective responses satisfaction and decision making of consumers waiting in queues 29 : 431~433
[journal] / 1994 / Journal of Retailing : 283~294
[journal] / 1989 / Consumers’ reactions to waiting when delays affect the perception of service quality Advances in Consumer Research : 59~63
[journal] / 1987 / A field study of causal inferences and consumer reaction the view from the airport Journal of Consumer Research : 534~549
[journal] / 1985 / Journal of Consumer Research : 281~300
[journal] / 1995 / Reasons for substantial delay in consumer decision making 22(2) : 186~199
[journal] / 1976 / Some uses of the exit-voice approach-discussion : 386~389
[journal] / 1982 / The experiential aspects of consumption Journal of Consumer Research : 132~140
[journal] / 1984 / a note on the perception of time in consumer behavior Journal of Consumer Research : 615~617
[journal] / 1996 / What to tell consumers in waits of different lengths an integrative model of service evaluation 60(2) : 81~90
[journal] / 1976 / Journal of Consumer Research : 320~339
[journal] / 1994 / managing response time in hospitality operations International Journal of Operations & Production Management : 52~58
[journal] / 1996 / Managing perceptions of waiting times in service queues 7(5) : 47~61
[journal] / 1991 / Prescription for the waiting-in-line blues : 44~53
[journal] / 1992 / The influence of music on consumer’s temporal perceptions does time fly when you’re having fun? Journal of Consumer Psychology : 365~276
[journal] / 2006 / Social regard a link between waiting for service and service outcomes 25 : 34~53
[journal] / 2004 / Determinants of subscriber churn and customer loyalty in the Korean mobile telephone market 28(9) : 751~765
[journal] / 1995 / Waiting time and decision marketing is time like money? 22(1) : 110~112
[journal] / 1985 / The psychology of waiting lines / Lexington Lexington Books : 113~123
[journal] / 1985 / The psychological cost of waiting Journal of Mathematical Psychology : 82~105
[journal] / 1998 / Effects of waiting on the satisfaction with the service beyond objective time measures 15 : 321~334
[journal] / 2003 / Successful service operation management / Thomson South Western
[journal] / 1977 / Breaking free from product marketing Journal of Marketing : 73~80
[journal] / 1994 / How waiting affects customer satisfaction with the service the role of subjective variables : 677~696
[journal] / 1961 / The Economics of Information Journal of Political Economy : 213~215
[journal] / 1994 / Waiting for service the relationship between delays and evaluations of service Journal of Marketing : 56~69