Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Customers' Cognitive and Emotional Responses to Restaurant Service Encounter on Formation of Service Loyalty
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼263 Viewed
0 Downloaded
KCI Citation Counts (80)
열림/닫힘 버튼[journal] / 2004 / 패밀리레스토랑 음식서비스에 대한 만족에 영향을 미치는 요인들의 평가 20(4) : 371~379
[journal] / 2003 / 패스트푸드점에서 대학생들의 행동의도에 미치는 음식서비스 불평처리의 영향 평가 19(6) : 745~752
[journal] / 1997 / 외식업체에서 제공하는 서비스 품질에 대한 전달과 인식 분석 / 연세대학교 대학원
[journal] / 2001 / 외식업체에서 제공되는 음식 및 서비스 품질에 대한 고객의 기대도와 만족도에 관한 연구 / 연세대학교
[journal] / 2003 / Service loyalty 형성 과정의 dual path 모형에 관한 연구 / 서울대학교 대학원
[journal] / 2003 / 레스토랑 환경지각이 소비자의 태도형성에 미치는 영향 심리 반응의 중개 역할 / 경기대학교 대학원
[journal] / 2004 / 한국인의 소비 정서 항목 개발을 위한 탐색적 연구 5(1) : 69~92
[journal] / 1995 / 광고에 대한 감정의 유형화 유발된 감정과 느낀 감정 6(2) : 7~49
[journal] / 2001 / 사회과학 연구방법론 / 법문사
[journal] / 2003 / 패밀리 레스토랑의 서비스 감성 체험이 관계적 성과에 미치는 영향 9(3) : 197~211
[journal] / 2004 / 산업분석 외식산업
[journal] / 1992 / A comparison of attitudes and emotions as predictors of behavior at diverse levels of behavioral experience Journal of Consumer Research : 493~504
[journal] / 1992 / The impact of physical surroundings on customers and employees Journal of Marketing : 57~71
[journal] / 2000 / Technology infusion in service encounters 28(1) : 138~149
[journal] / 2001 / Some new thoughts on conceptualizing perceived service quality A hierarchical approach 65 : 34~49
[journal] / 2003 / Heart rate response is longer after negative emotions than after positive emotion 50(3) : 181~187
[journal] / 2001 / Evaluative and relational influences on service loyalty 12(4) : 310~327
[journal] / 1963 / An investigation of the relationships between beliefs about an object and the attitude toward that object : 233~240
[journal] / 1993 / In Handbook of Emotions : 381~403
[journal] / 1985 / Journal of consumer research : 281~300
[journal] / 1984 / European Journal of Marketing : 36~44
[journal] / 1988 / the six criteria of good perceived service quality Review of Business : 10~13
[journal] / 1982 / Journal of Marketing Research : 92~101
[journal] / 1971 / Model of multi-brand loyalty Journal of Advertising Research : 25~31
[journal] / 1995 / Why satisfied customers defect 73(11) : 88~99
[journal] / 1995 / Customer switching behavior in service industries an exploratory study 59 : 71~82
[journal] / 1983 / A typology of retail failure and recoveries Journal of Retailing : 429~452
[journal] / 2003 / A proposed model of the descriptors of service process 17(6) : 621~639
[journal] / 1993 / and attribute bases of the satisfaction response Journal of Consumer Research : 418~430
[journal] / 1997 / Satisfaction A Behavioral Perspective on the Consumer / McGraw Hill
[journal] / 1999 / Whence consumer loyalty? 63 : 33~44
[journal] / 1988 / Response determinants in satisfaction judgments Journal of Consumer Research : 495~507
[journal] / 1988 / a multiple item scale for measuring consumer perceptions of service quality Journal of Retailing : 12~40
[journal] / 1996 / The Loyalty Effect / Harvard Business School Press
[journal] / 1985 / A role theory perspective on dyadic interactions Journal of Marketing : 99~111
[journal] / 1988 / Models of consumer satisfaction formation Journal of Marketing Research : 204~212
[journal] / 1987 / Journal of Marketing Research : 258~270
[journal] / 2000 / Service behaviors that lead to satisfied customers 34(3) : 399~417
[journal] / 1973 / The cognitive process mediating acceptance of advertising Journal of Marketing Research : 341~352
[journal] / 1990 / Critical Review of Consumer Satisfaction in Review of Marketing : 68~123
[journal] / 1982 / Affective and cognitive factors in preferences Journal of Consumer Research : 121~131
[journal] / 2004 / Beyond valence in customer dissatisfaction a review and new findings on behavioral responses to regret and disappointment in failed services 57 : 445~455