Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61

Korean | English

pISSN : 1226-0533 / eISSN : 2713-6388

http://journal.kci.go.kr/JTS
Home > Explore Content > All Issues > Article View
이전논문 19 of 25 다음논문

The Effect of Service Failure’s Severity on the Service Recovery Justice, Emotional Response and the Loyalty in the Restaurant

  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Tourism

김영화 1

1세종대학교

등재

Citation status

Search PDF

Close X

Citation

Close X
타입을 선택하세요 :
@article{ART001088553},
author={김영화},
title={The Effect of Service Failure’s Severity on the Service Recovery Justice, Emotional Response and the Loyalty in the Restaurant},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2005},
volume={29},
number={2},
pages={383-402}