[book] 강혜숙 / 2007 / e-티켓 시대의 항공예약발권 / 대왕사

[thesis] 강혜숙 / 2007 / 항공권 유통경로에 대한 신뢰와 위험지각이 항공권 선택성향에 미치는 영향 / 박사 / 세종대학교 대학원

[journal] 김대선 / 2000 / 관여수준별 항공사 선택요인 중요도 차이 연구 / 관광학연구 32(10) : 213~233

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[thesis] 민윤아 / 2006 / 항공사 e-ticket 이용경험이 고객만족도에 미치는 영향에 관한 연구 / 석사 / 한국항공대학교

[journal] 윤덕영 / 2003 / 전자 발권(e-ticketing)이 시장에 미치는 영향 / 한국항공경영학회지 1(1) : 103~114

[thesis] 윤덕영 / 2005 / 항공여행시장의 e-비즈니스 파급효과에 관한 연구:항공권 유통경로를 중심으로 / 박사 / 항공대학교 대학원

[journal] 이재곤 / 2005 / 항공사 e-ticketing의 유통경로연구 / 관광경영학연구 9(3) : 285~308

[journal] 이용일 / 2005 / 국내항공사 E-BIZ 시스템 활용에 관한 연구. E-Ticket System 중심으로 / 문화관광연구 7(1) : 214~228

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[journal] Aksoy, S. / 2003 / Airline services marketing by domestic and foreign firms: differences from the customers’ viewpoint / Journal of Air Transport Management 9 : 343~351

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[journal] Baker, D. A. / 2000 / Quality satisfaction and behavioral intentions / Annals of tourism research 27(3) : 785~804

[book] Bowen, B. / 2000 / Air travel consumer report: The Airline Quality Rating 2000. US Department of Transportation / Washington, DC

[journal] Chang, Y. H. / 2002 / A survey analysis of service quality for domestic airlines / European Journal of Operational Research 139 : 166~177

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[book] Ho,C.I. / 2007 / The development of an e-travel service quality scale / Tourism Management

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