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[thesis] 김일윤 / 1996 / 호텔산업 종사원의 직무만족결정요인에 관한 실증연구 / 박사 / 중앙대학교 대학원

[thesis] 노영만 / 2003 / 레스토랑 환경지각이 소비자의 태도형성에 미치는 영향 / 박사 / 경기대학교 대학원

[thesis] 민병모 / 2001 / 성격 5요인 모형에서 개인-조직 일치도와 수행의 관계 / 박사 / 고려대학교 대학원

[journal] 신재영 / 2005 / 특급호텔과 외식업체 조리종사원의 직무만족과 이직성향의 관계 / 문화관광연구 7(1) : 75~100

[thesis] 오민정 / 2003 / 조직의 물리적 환경,개인의 심리적 상태,그리고 조직 및 직무태도의 관계 / 석사 / 가톨릭대학교 대학원

[thesis] 윤기열 / 2003 / 호텔내 협력부서의 업무지원활동이 종사원 만족과 경영성과에 미치는 영향 연구 / 박사 / 경기대학교 대학원

[journal] 이유재 / 1998 / 물리적 환경이 서비스품질 평가에 미치는 영향에 관한 연구 / 한국마케팅저녈 13(1) : 61~86

[journal] 이형룡 / 2002 / The Effect of the Perceived Service Quality by Physical Environment of the Hotel Western Restaurant on Customer Satisfaction / 관광연구 / 대한관광경영학회 17(2) : 10~197

[thesis] 장형규 / 2005 / 관광호텔 종사원의 임파워먼트 도입이 직무성과와 조직활성화에 미치는 영향 / 박사 / 안양대학교 대학원

[journal] 조미나 / 2006 / The Effect of Customers' Cognitive and Emotional Responses to Restaurant Service Encounter on Formation of Service Loyalty / 관광학연구 / 한국관광학회 30(5) : 173~196

[thesis] 조우제 / 2003 / 외식 소비자의 물리적 환경지각이 서비스품질 평가와 만족에 미치는 영향,경기대학교 대학원,박사학위,9 / 박사 / 경기대학교 대학원

[thesis] 최창권 / 2003 / 서비스스케이프 품질이 레스토랑 애호도에 미치는 영향,대구대학교 대학원,박사학위논문 / 박사 / 대구대학교 대학원

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