Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61

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An Analysis of the Effect of Complaint Handling on Service Recovery and the Perceived Justice of Hotel Restaurant Customers

  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Tourism

Chae Sin Suk 1

1인하공업전문대학

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이 논문은 한국연구재단의 지원을 받아 작성되었습니다.

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타입을 선택하세요 :
@article{ART001288967},
author={Chae Sin Suk},
title={An Analysis of the Effect of Complaint Handling on Service Recovery and the Perceived Justice of Hotel Restaurant Customers},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2008},
volume={32},
number={5},
pages={251-273}