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An exploratory study of the electronic-CRM activities in tourism industry: The case of Travel agencies, Hotels, Airlines and Restaurants

Journal of Tourism Sciences
Abbr : JTS
2008, 32(6), pp.383-403
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Hwang Soo Young 1 Kim, Sung Hyuk 2

1안양대학교
2세종대학교

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