[journal] 고동우 / 2001 / 감정노동의 부정적 영향과 지각된 조직 지지의 조절 효과 / 관광학연구 25(2) : 295~314

[journal] 김민주 / 1998 / 호텔종업원의 감정노동이 직무관련태도에 미치는 영향 / 관광학연구 21(2) : 129~141

[journal] 김민주 / 2006 / A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress / 호텔경영학연구 / 한국호텔외식경영학회 15(1) : 35~57

[journal] 김은정 / 2004 / The effect of job-related variables andpersonality traits on turnover intention of service employees in the food and berverage industry / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 17(3) : 355~373

[confproc] 민병모 / 1998 / 5요인을 통해 본 한국기업 중간관리자들의 성격특성 / 1998년 한국 산업 및 조직 심리학회 추계 학술대회 발표논문집 : 19~28

[journal] 신강현 / 2006 / The role of Big Five personality and job environment variablesin prediction of emotional labor: Hotel employee case in US / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 19(1) : 105~124

[journal] 이동명 / 2008 / Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants / 관광학연구 / 한국관광학회 32(2) : 213~231

[journal] 이인석 / 2003 / An Analysis of Big 5 Personality Model and Business Ethics as Factors for Organizational Effectiveness / 경영학연구 / 한국경영학회 32(6) : 3~1621

[thesis] 안준수 / 2003 / 서비스 상호작용 유형에 따른 감정노동차원에 관한 연구 / 박사 / 경기대학교 대학원

[journal] 유태용 / 1997 / 5요인 성격검사의 개발 및 타당화 연구 / 한국심리학회지 10(1) : 85~102

[confproc] 유태용 / 2007 / 성격6요인(HEXACO)과 조직구성원의 다양한 수행 간의 관계 / 한국심리학회 연차학술대회 논문집

[journal] 윤세환 / 2004 / 관광종사원의 성격특성이 직무만족에 미치는 영향에 관한 실증연구 / 문화관광연구 6(2) : 275~285

[journal] 유태용 / 2001 / 다양한 장면에서 수행을 예측하기 위한 5요인 성격모델의 사용가능성과 한계: 국내 연구결과의 통합분석 / 한국심리학회지: 산업 및 조직 14(2) : 115~134

[journal] 유희경 / 2007 / Employees’ Personality, Cohesiveness, and Performance in Family Restaurants / 관광학연구 / 한국관광학회 31(5) : 9~28

[journal] 유희경 / 2007 / Employees' Big 5 Personality, Perceived Organizational Support, and Customer Performance on Food Service Corporations / 호텔경영학연구 / 한국호텔외식경영학회 16(5) : 201~219

[journal] 최항석 / 2006 / The Effects of Job Characteristics and Individual Emotional Characteristics to Emotional Labor in the Service Industry / 대한경영학회지 / 대한경영학회 19(5) : 1943~1966

[journal] Ashforth, B. E / 1993 / Emotional labor in service roles: The influence of identity / Academy of Management Review 18(1) : 88~115

[journal] Ashkanasy, N. M / 2002 / Diversity and emotion: the new frontiers in organizational behavior research / Journal of Management 28(3) : 307~338

[journal] Austin, E. J / 2008 / Associations of personality and emotional intelligence with display rule perceptions and emotional labour / Personality and Individual Differences 44 : 679~688

[journal] Barrick, M. R / 1991 / The big five personality dimensions and job performance: A meta-analysis / Personnel Psychology 44(1) : 1~26

[journal] Bitner, M / 2000 / Technology Infusion in Service Encounters / Journal of the Academy of Marketing Science 28(1) : 138~149

[journal] Brotheridge, C. M / 2002 / Emotional labor and burnout: comparing two perspectives of people work / Journal of Vocational Behavior 60 : 17~39

[journal] Brotheridge, C. M / 2003 / Development and validation of the emotional labor scale / Journal of Occupational and Organizational Psychology 76 : 365~379

[journal] Carson,R.C / 1989 / Personality / Annual Review of Psychology 40

[journal] Chu, K. H / 2006 / Development and validation of the hospitality emotional labor scale / Tourism Management 27 : 1181~1191

[journal] Colbert, A. E / 2004 / Interactive effects of personality and perceptions of the work situation on workplace deviance / Journal of Applied Psychology 89 : 599~609

[journal] Costa, P. T / 1980 / Influence of extraversion and neuroticism on subjective well-being: Happy and unhappy people / Journal of Personality and Social Psychology 38 : 668~678

[book] Creswell,J.W / 1998 / Qualitative inquiry and research design choosing among five fraditions / Sage Publications

[journal] Diefendorff, J. M / 2005 / The dimensionality and antecedents of emotional labor strategies / Journal of Vocational Behavior 66 : 339~357

[journal] Diefendorff, J. M / 2003 / Antecedents and consequences of emotional display rule perceptions / Journal of Applied Psychology 88(2) : 284~294

[journal] Glomb., T. M / 2004 / Emotional Labor: A conceptualization and scale development / of Vocational Behavior 64 : 1~23

[journal] Goldberg, L. R / 2006 / The international personality item pool and the future of public-domain personality measures / Journal of Research in Personality 40 : 84~96

[journal] Goldberg,L.R / 1990 / An alternative description of personality’: the Big-Five factor structure / of Personality and Social Psychology 59 : 1216~1229

[book] Goffman,E / 1961 / Encounters:Two Studies in the Sociology of Interaction / Bobbs-Merrill

[book] Grove, S / 2000 / Service as Theater: Guidelines and Implications, in Handbook of Services Marketing & Management / Sage : 21~36

[book] Gutek,B.A / 1995 / The Dynamics of Service: Reflections on the Changing Nature of Customer/Provider Interactions / Jossey-Bass Publishers

[journal] Gutek, B. A / 1999 / Distinguishing between service relationships and encounters / Psychology & Marketing 84(2) : 218~233

[journal] Gutek, B. A / 2002 / Achieving service success through relationships and enhanced encounters / The Academy of Management Executive 16(4) : 132~

[journal] Hartline, Michael / 2000 / Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees / Journal of Marketing 64(2) : 35~50

[journal] Hochschild,A.R / 1979 / Emotion Work, Feeling Rules, and Social Structure / American Journal of Sociology 85(3) : 551~575

[book] Hochschild,A.R / 1983 / The Managed Heart: Commercialization of Human Feeling / University of California Press : 89~136

[book] Hutt,M.L / 1996 / Psychology: The Science of Interpersonal Behavior / Harper & Pow, Publishers

[journal] Kim, H. J / 2007 / Hotel job burnout: The role of personality characteristics / International Journal of Hospitality Management 26(2) : 421~434

[journal] Kim,H.J / 2008 / Hotel service provider's emotional labor; The antecedents and effects on burnout / International Journal of Hospitality Management 27(2) : 151~161

[journal] Kelly,Scott / 1992 / Developing Customer Orientation among Service Employees / Journal of the Academy of Marketing Scienc 20(Winter) : 27~36

[journal] Kruml, S. M / 2000 / Exploring the dimensions of emotional labor: the heart of Hoschschild’s work / Management Communication Quarterly 14(1) : 8~49

[journal] Lee, K / 2004 / Psychometric properties of the HEXACO Personality Inventory / Multivariate Behavioral Research 39 : 329~358

[book] Leidner,R / 1993 / Fast Food, Fast Talk: Service Work and the Routinisation of Everyday Life / University of California Press

[journal] Mattila, A. S / 2002 / The Role of Emotions in Service Encounters / Journal of Service Research 4(4) : 268~277

[journal] Mittal., B / 1996 / The Role of Personalization in Service Encounters / Journal of Retailing 72 : 95~109

[journal] Morris, J. A / 1997 / Managing Emotions In The Workplace / Journal of Managerial Issues 9(3) : 227~274

[journal] Rafaeli, A / 1987 / Expression of Emotion as Part of the Work Role / Academy of Management Review 12 : 23~37

[journal] Rafaeli,A / 1989 / When cashiers meet customers: An analysis of the role of supermarket cashiers / Academy of Management Journal 32 : 245~273

[journal] Schaubroeck, J / 2000 / Antecedents of work place emotional labor dimensions and moderators of their effects on physical symptoms / Journal of Organizational Behavioral 21 : 163~183

[journal] Seymour,D / 2000 / Emotional labour: a comparison between fast food and traditional service work / Hospitality Management 19 : 159~171

[journal] Van Maanen, J / 1989 / Real feelings: Emotional expression and organizational culture / Journal of Applied Psychology 70 : 423~433

[journal] Verbeke,W / 1997 / Individual differences in emotional contagion of salespersons: Its effect on performance and burnout / Psychology & Marketing 14 : 617~636

[journal] Watson, D / 1985 / Toward a consensual structure of mood / Psychological Bulletin 98 : 219~235