Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Personality characteristics and service interaction types affecting on emotional labor:The case of employees of hotel restaurant and family restaurant
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KCI Citation Counts (14)
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[journal]
김민주
/ 2006
/
A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress
/ 호텔경영학연구
/ 한국호텔외식경영학회
15(1)
: 35~57
[journal]
김은정
/ 2004
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The effect of job-related variables andpersonality traits on turnover intention of service employees in the food and berverage industry
/ 한국심리학회지: 산업 및 조직
/ 한국산업및조직심리학회
17(3)
: 355~373
[confproc] 민병모 / 1998 / 5요인을 통해 본 한국기업 중간관리자들의 성격특성 / 1998년 한국 산업 및 조직 심리학회 추계 학술대회 발표논문집 : 19~28
[journal]
신강현
/ 2006
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The role of Big Five personality and job environment variablesin prediction of emotional labor: Hotel employee case in US
/ 한국심리학회지: 산업 및 조직
/ 한국산업및조직심리학회
19(1)
: 105~124
[journal]
이동명
/ 2008
/
Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants
/ 관광학연구
/ 한국관광학회
32(2)
: 213~231
[journal]
이인석
/ 2003
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An Analysis of Big 5 Personality Model and Business Ethics as Factors for Organizational Effectiveness
/ 경영학연구
/ 한국경영학회
32(6)
: 3~1621
[thesis] 안준수 / 2003 / 서비스 상호작용 유형에 따른 감정노동차원에 관한 연구 / 박사 / 경기대학교 대학원
[journal] 유태용 / 1997 / 5요인 성격검사의 개발 및 타당화 연구 / 한국심리학회지 10(1) : 85~102
[confproc] 유태용 / 2007 / 성격6요인(HEXACO)과 조직구성원의 다양한 수행 간의 관계 / 한국심리학회 연차학술대회 논문집
[journal] 윤세환 / 2004 / 관광종사원의 성격특성이 직무만족에 미치는 영향에 관한 실증연구 / 문화관광연구 6(2) : 275~285
[journal] 유태용 / 2001 / 다양한 장면에서 수행을 예측하기 위한 5요인 성격모델의 사용가능성과 한계: 국내 연구결과의 통합분석 / 한국심리학회지: 산업 및 조직 14(2) : 115~134
[journal]
유희경
/ 2007
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Employees’ Personality, Cohesiveness, and Performance in Family Restaurants
/ 관광학연구
/ 한국관광학회
31(5)
: 9~28
[journal]
유희경
/ 2007
/
Employees' Big 5 Personality, Perceived Organizational Support, and Customer Performance on Food Service Corporations
/ 호텔경영학연구
/ 한국호텔외식경영학회
16(5)
: 201~219
[journal]
최항석
/ 2006
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The Effects of Job Characteristics and Individual Emotional Characteristics to Emotional Labor in the Service Industry
/ 대한경영학회지
/ 대한경영학회
19(5)
: 1943~1966
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