Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Impact of Servicescape on the Satisfactionand Behavioral Intention of Visitors in Festival Settings
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼254 Viewed
1 Downloaded
KCI Citation Counts (48)
열림/닫힘 버튼[journal]
구영덕
/ 2005
/
The Effect of the Perception on the Physical Environment in Discount Stores on Customer Satisfaction and Intention
/ 유통과학연구
/ 한국유통과학회
3(2)
: 29~56
[journal]
천희숙
/ 2007
/
The Effect of Physical Environment of Family Restaurants on Customers' Satisfaction
/ 한국조리학회지
/ 한국조리학회
13(2)
: 22~34
[journal]
김창수
/ 2007
/
Comparative Analysis of 2005-2006 MUJU Firefly Festival's Service Quality and Satisfaction
/ 관광연구
/ 대한관광경영학회
22(2)
: 265~284
[journal]
김철원
/ 2003
/
Effects of An Exhibition’s Physical Environment on Visitor’s Satisfaction, Revisit intention and Word of Mouth: The Case of 2003 World Flower Exhibition of Koyang City
/ 관광학연구
/ 한국관광학회
27(3)
: 79~95
[journal]
김형섭
/ 2003
/
Effects of Ski Resort Servicescape on Customer Satisfaction and Behavioral Intentions
/ 대한경영학회지
/ 대한경영학회
16(6)
: 7~1753
[other] 문화체육관광부 / 2008 지역축제 총괄표
[journal] 민병호 / 2000 / 지역축제의 서비스품질 개발에 관한 연구 / 호텔관광연구 4(0) : 193~216
[journal] 서휘석 / 2000 / 물리적 환경이 지역축제의 만족과 재방문 및 구전의도에 미치는 영향에 관한 연구 / 한국행정학보 34(1) : 229~243
[journal] 서휘석 / 2000 / 지역축제의 서비스 질 구성요인이 방문객의 만족도에 미치는 영향에 관한 연구 / 한국행정논집 12(3) : 581~594
[report] 영동군 / 2006 / 제39회 난계국악축제 축제평가 및 방문객 조사보고서 : 137~138
[journal]
오정근
/ 2008
/
The Impact of Experiential Festival Attributes and Festival Environmental Cues on Visitor’s Satisfaction:Comparative Analysis of Experiential Festival & Watching Festival
/ 관광학연구
/ 한국관광학회
32(4)
: 301~324
[journal]
유양호
/ 2008
/
The Effects of Servicescape on Job satisfaction for Hotel Restaurant Employees
/ 관광학연구
/ 한국관광학회
32(1)
: 163~186
[journal] 이경희 / 2003 / 축제의 서비스품질 평가 분석:대전한밭문화제를 중심으로 / 문화관광연구 5(2) : 29~44
[thesis] 이명숙 / 2005 / 지방자치단체 도시마케팅 성과 영향요인에 관한 연구-지역축제를 중심으로- / 박사 / 영남대학교 대학원
[journal] 이유재 / 1998 / 물리적 환경이 서비스 품질 평가에 미치는 영향에 관한 연구:이업종간 비교 / 마케팅연구 13(1) : 61~86
[journal]
이은수
/ 2006
/
The Influence of Convention Venue's Sevicescape on Relational Performance of Convention Service
/ 관광연구저널
/ 한국관광연구학회
20(2)
: 293~303
[book] 이학식 / 2008 / 구조방정식 모형분석과 AMOS 7.0 / 법문사
[journal]
이혁진
/ 2007
/
The Effect of the Servicescape on Users' Satisfaction in Theme Park
/ 관광연구저널
/ 한국관광연구학회
21(2)
: 5~18
[journal]
이형룡
/ 2002
/
The Effect of the Perceived Service Quality by Physical Environment of the Hotel Western Restaurant on Customer Satisfaction
/ 관광연구
/ 대한관광경영학회
17(2)
: 10~197
[book] 정강환 / 2007 / 21세기 지역개발형축제로의 선택 관광이벤트 / 백산출판사.
[report] 진도군 / 2007 / 제30회 진도신비의 바닷길 축제평가 보
[report] 한국문화관광정책연구원 / 2006 / 한국 지역축제 조사평가 및 개선방안 연구 총괄보고서
[journal]
홍경완
/ 2005
/
A Study on the Causal Model of Service Quality, Pleasure, Arousal and Visitors’ Satisfaction in Tourism Event
/ 관광학연구
/ 한국관광학회
29(3)
: 125~144
[journal]
홍경완
/ 2007
/
Effects of Regional Festival's Physical Environment on Visitors' Affect and Satisfaction: The Case of 2006 Yangyeongsi Herb Medicine Festival in DaeGu
/ 관광연구저널
/ 한국관광연구학회
21(1)
: 41~54
[book] Baker,J / 1987 / The Role of the Environment in Marketing Services: The Consumer Perspective in The Service Challenge: Integrating for Competitive Advantage / American Marketing Association
[journal] Bigné, J. E / 2005 / The theme park experience: An analysis of pleasure, arousal and satisfaction / Tourism Manage- ment 26 : 833~844
[journal] Bitner,M.J / 1992 / Servicescapes: The Impact of Physical Surroundings on Customers and Empolyees / Journal of Marketing 56 : 57~71
[book] Fitzsimmons, J. A / 2008 / Service Management : Operations, Strategy, Information Technology(6th ed.) / McGraw-Hill Education
[book] Getz,D / 2005 / Event management and event tourism / Cognizant Commu-nication Corporation
[journal] Greenwell, T. C / 2002 / Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience / Sport Management Review 5(2) : 129~148
[journal] Harris, L. C / 2008 / Servicescape and loyalty intentions: an empirical investigation / European Journal of Marketing 42(3) : 390~422
[journal] Hightower, R / 2002 / Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events / Journal of Business Research 55 : 697~707
[journal] Kotler,P / 1973 / Atmospherics as a Marketing Tool / Journal of Retailing 49(4) : 48~64
[journal] Lee, Y / 2008 / Festivalscapes and patrons' emotions, satisfaction, and loyalty / Journal of Business Research 61 : 56~64
[journal] Lucas,A.F / 2003 / The Determinants and Effects of Slot Servicescape Satisfaction in a Las Vegas Hotel Casino / UNLV Gaming Research & Review Journal 7(1) : 1~19
[journal] Mehrabian, A / 1974 / An Approach to Environmental Psychology / The Massachusetts Institute of Technology : 1~8
[journal] Nguyen, N / 2002 / Contact Personnel, physical environment and the perceived corporate image of intangible services by new clients / International Journal of Service Industry Management 13(3) : 242~262
[journal] Nguyen,N / 2006 / The collective impact of service workers and servicescape on the corporate image formation / Hospitality Management 25 : 227~244
[journal] Reimer, A / 2005 / The impact of servicescape on quality perception / European Journal of Marketing 39(7) : 785~808
[journal] Ryu, K / 2007 / The effect of environmental perceptions on behavioral intentions through emotions: the case of upscale resta- urants / Journal of Hospitality & Tourism Research 31(1) : 56~72
[journal] Tombs, A / 2003 / Social-servicescape conceptual model / Marketing Theory 3(4) : 447~475
[journal] Wakefield, K. L / 1996 / The effect of the servicescape on customers' behavioral intentions in leisure service settings / Journal of Services Marketing 10(6) : 45~61