[book] 김대권 / 1999 / 관광인적자원관리 / 백산출판사

[journal] 김성동 / 2003 / 호텔 종사원 교육훈련에 관한 탐색적 연구:1급 호텔을 중심으로 / 호텔관광연구 4(3) : 79~95

[journal] 金安國 / 2002 / The Analysis of Productivity Effects of In-Firm Education and Training in Korea / 경제학연구 / 한국경제학회 50(3) : 341~367

[journal] 김영화 / 2005 / A Study of the Service Recovery Strategies, Satisfaction and Loyalty according to the Service Failure′s Types: A CIT Approach / 호텔관광연구 / 한국호텔관광학회 7(2) : 64~81

[journal] 김종훈 / 2003 / A study on an effective method of inetrnal marketing in foodservice industry / 외식경영연구 / 한국외식경영학회 6(2) : 47~64

[thesis] 김천서 / 2003 / 패밀리 레스토랑 고객의 서비스회복 공정성 지각과 신뢰 및 행동의도간의 인과관계 연구 / 박사 / 동아대학교 대학원

[journal] 김판영 / 2007 / 여행서비스 제공자의 역할 스트레스와 서비스회복 성과, 직무 만족과의 관련성 / 서비스경영학회지 / 한국서비스경영학회 8(4) : 89~110

[journal] 박성연 / 2000 / 종업원의 직무만족과 조직의 서비스 지향성이 종업원의 서비스 지향성에 미치는 영향에 관한 연구 / 한국마케팅저널 2(1) : 99~117

[journal] 박정준 / 2008 / 외식업체 종업원의 교육훈련프로그램을 통한 직무만족이 업무수행력에 미치는 영향에 관한 연구 / Tourism Research 27 : 83~111

[journal] 박태수 / 2008 / A Study on the Influence of Selected Antecedents on Hotel / 호텔관광연구 / 한국호텔관광학회 10(2) : 161~179

[journal] 박한나 / 2001 / 외식업체의 교육훈련과 근무동기유발의 상관관계에 관한 연구 / 관광연구 15 : 231~260

[journal] 박혜영 / 1999 / 패밀리레스토랑의 접객종사원 서비스 교육훈련과 권한위임에 따른 서비스 수행수준 / 외식경영연구 2(2) : 121~151

[thesis] 박혜원 / 2005 / 호텔․항공사 직원들이 지각한 교육훈련 내용의 중요도-실용도 불일치가 교육훈련 성과에 미치는 영향 / 박사 / 세종대학교 대학원

[journal] 서문식 / 2005 / A Study on Influencing Factor of Hotel Service r’s Service Recovery and Job Satisfaction / 관광학연구 / 한국관광학회 29(3) : 45~66

[journal] 신혜숙 / 2008 / The Impact of Internal Marketing on the Job Satisfaction, Customer Orientation / 호텔경영학연구 / 한국호텔외식경영학회 17(3) : 103~115

[other] / 2006 / 월간식당(2006. 2) / 한국외식정보

[journal] 이보영 / 2006 / 호텔내부마케팅이 종사원 직무만족 및 이직의도에 미치는 영향 / 호텔리조트카지노연구 5(1) : 145~161

[journal] 이상희 / 2005 / The Effects of Empowerment on Job Satisfaction and Organizational Commitment / 관광연구저널 / 한국관광연구학회 19(3) : 95~108

[journal] 이애주 / 2006 / The Influence of the Employee Perception of Education Training on the Job Satisfaction Organizational Commitment and Customer Orientation in Korean restaurants of Hotels / 호텔경영학연구 / 한국호텔외식경영학회 15(5) : 119~135

[journal] 이은용 / 2006 / The Impact of Flight Attendants' Training and Self-development on Self-esteem, Job Satisfaction and Organizational Commitment- Focused on Domestic Airline Industry - / 호텔관광연구 / 한국호텔관광학회 8(4) : 77~92

[thesis] 전영호 / 2001 / 외식업종사원의 고객만족 교육훈련에 관한 연구 / 박사 / 경기대학교 대학원

[journal] 최현정 / 2009 / Relationship among the Hotel Service Provider's Work-Family Conflict, Service Recovery and Job Satisfaction / 관광학연구 / 한국관광학회 33(1) : 345~364

[journal] 탁진국 / 2008 / A Study on Work and Environmental Variables Explaining Newcomers' Turnover Intentions / 응용통계연구 / 한국통계학회 21(3) : 469~484

[other] / 2009 / 통일뉴스(2009. 1. 29)

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[journal] 한진수 / 2005 / The Effect o Internal Marketing Activities on Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hotel Industry / 호텔경영학연구 / 한국호텔외식경영학회 14(3) : 191~213

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[journal] Schwepker Jr.,C.H / 2001 / Ethical Climates's Relationship to Job Satisfaction, Organizational Commitment, and Turnover Intention in the Salesforce / Journal of Business Research 54 : 39~52

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