Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Exhibition Organizer's Service Failure and Associated Recovery- An Application of the Critical Incident Technique -
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼217 Viewed
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KCI Citation Counts (20)
열림/닫힘 버튼[journal]
고재윤
/ 2005
/
Exhibition Visitors' Satisfaction of Service Quality applied for Expectancy-Disconfirmation Paradigm
/ 호텔경영학연구
/ 한국호텔외식경영학회
14(3)
: 339~354
[journal]
김봉석
/ 2007
/
A Study of Acknowledgment of Exhibition Service Quality on visitor's type
/ 관광연구저널
/ 한국관광연구학회
21(4)
: 275~294
[journal]
김정승
/ 2005
/
A Study on the Service Failure and Service Recovery Using CIT in the Hotel Industry
/ 관광·레저연구
/ 한국관광.레저학회
17(3)
: 43~58
[journal]
김홍범
/ 2005
/
Impacts of International Exhibition Services on Participant’s Satisfaction
/ 관광학연구
/ 한국관광학회
29(2)
: 33~51
[journal]
서문식
/ 2006
/
A Study on Severity of Service Failure and the Perceived Justice in Service Recovery- Focused on Mediating Role of Servicescape
/ 관광학연구
/ 한국관광학회
30(5)
: 219~240
[journal]
서창적
/ 2005
/
A Study on the Effective Participation Process of Exhibition
/ 서비스경영학회지
/ 한국서비스경영학회
6(2)
: 265~284
[journal]
신현호
/ 2004
/
Customer Satisfaction After Service Failure and Recovery: Application of the Expectancy-Disconfirmation Paradigm
/ 관광학연구
/ 한국관광학회
27(4)
: 127~145
[journal]
윤성욱
/ 2004
/
Effects of Service Recovery Types on Customer Relationships : Critical Incidents in Restaurant Services
/ 소비자학연구
/ 한국소비자학회
15(1)
: 135~158
[journal]
윤세목
/ 2005
/
A Study on the Effects of Visitors' Motivations and Satisfaction to Exhibitions & Trade show on behavioral Intentions - A Case Study of Busan International Motor Show 2003 -
/ 관광·레저연구
/ 한국관광.레저학회
17(1)
: 43~61
[journal]
이희찬
/ 2005
/
Visitors’ Behavior on Exhibition: nfirmation of Importance Perspective
/ 관광학연구
/ 한국관광학회
29(3)
: 165~184
[journal]
정미혜
/ 2008
/
The Exhibition Objectives and Overall Satisfaction of Exhibitors: The Case of BISFE 2006
/ 관광연구
/ 대한관광경영학회
23(2)
: 305~320
[journal]
조선배
/ 2006
/
The Effect of the International Exhibition Expectation and Performance on Service Value, Customer Satisfaction and Service Loyalty: Focused the Exhibitors
/ 서비스경영학회지
/ 한국서비스경영학회
7(2)
: 123~141
[journal]
조철호
/ 2007
/
전시박람회 서비스품질이 서비스가치와 고객만족에 미치는 영향 -한국 국제아트페어(KIAF)를 중심으로-
/ 서비스경영학회지
/ 한국서비스경영학회
8(2)
: 151~174
[journal]
최정자
/ 2006
/
Exhibitor's participation purpose, decisions factors and importance and satisfaction of exhibition service by organizer: the case of Korea Convention fair 2005
/ 관광연구
/ 대한관광경영학회
21(1)
: 251~264
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