Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Impact of Effective Communication on Emotional Regulation Behavior among the Hotel Industry Employees
ABSTRACT
열림/닫힘 버튼KEYWORDS
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열림/닫힘 버튼[journal]
구경원
/ 2008
/
The Relationship Between Hotel Service Providers’ Emotional Labor and it’s Antecedents: Focused on the Hotel Food & Beverage and Room Employees
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11(2)
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The Effects of Attribution about Emotional Dissonanceand Positive Mood on the Emotional Regulation Behavior
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21(1)
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[journal]
김민주
/ 2008
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Causal Relationships between Emotional Labor and Emotions and Communication Skills in the Foodservice Industry
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/ 한국조리학회
14(2)
: 73~85
[journal]
김상희
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A Study on Consumers' Emotion Expression and a Salesperson's Responses in Service Encounter : Verbal and Nonverval Communication
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16(2)
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[journal]
김상희
/ 2007
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Effect of the Verbal and Non-verbal Communication of Salespersons in Service Encounter on Customers' Emotion and Behavioral Intension- Focusing on the Emotional Contagion Phenomenon -
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18(1)
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[journal]
김상희
/ 2005
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A Study on the influencing and moderating Factors of Service Provider’s Emotional Dissonance in the Service Encounter
/ 마케팅연구
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20(1)
: 111~145
[journal]
김성혁
/ 2008
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The Effect of Immediate Supervisors' Bullying on Staffs' Job Performance, Job Satisfaction and Turnover Intention in Tourism Corporation
/ 관광학연구
/ 한국관광학회
32(2)
: 233~254
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김유경
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A study on verbal and non-verbal communication of medical service provider
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9(1)
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11(2)
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김효근
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The Relationship between Intra-organizational Communication and Job Satisfaction in the Hotel Industry(Focused on the Super Deluxe Hotels in Seoul)
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19(1)
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신호창
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A Study on Relations of Internal Communication and Corporate Culture
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12(2)
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오종철
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A Study on the Effects of Followership on Job Satisfaction and Service Quality in Hotel: Focused on Communication Environment
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24(1)
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유시정
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The Effects of Organizational Communication Environment on Job Satisfaction and Commitment : A Comparative Study on CEO Leadership Style of Service Firms
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7(2)
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[journal]
이은수
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The Impact of Perceived Age Discrimination on Job Satisfaction and Turnover Intention in the Hospitality Industry
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31(5)
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이선영
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Effects of Supervisory Communication on Job Stress, Burnout and Turnover Intention: Focusing on American Social Workers
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7(2)
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이정실
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The effects of nonverbal communication of service encounters on guest satisfaction and service loyalty: focused on hotel
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외식업체 서비스제공자의 커뮤니케이션이 서비스 제공자에대한 평가 및 전반적인 서비스품질과 고객만족에 미치는 영향
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