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[journal] 김상희 / 2006 / A Study on Relationship of Salesperson’s EmotionalIntelligence, Burnout, and Customer-Oriented Selling Behavior / 경영학연구 / 한국경영학회 35(1) : 183~225

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[journal] 박봉규 / 1999 / 호텔종사원의 직무만족과 고객지향간의 관계에 있어서 자발적 행동과 직무역할행동의 역할에 관한 연구 / 관광학연구 22(3) : 31~53

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[journal] 손해경 / 2009 / The relationship between emotional variable, burnout and job satisfaction in the job performance of hotel employee’s / 관광학연구 / 한국관광학회 33(4) : 273~295

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[journal] 윤만희 / 2005 / Perceived Exchange Relationships of ServiceEmployees and Its Impact on In-Role/Extra-RoleBehavioral Performance / 경영학연구 / 한국경영학회 34(3) : 783~813

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