Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
An Investigation of the Relationship between Travel Agency Employees' Authentic Positive Emotional Labor and Customer Reactions
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼162 Viewed
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KCI Citation Counts (3)
열림/닫힘 버튼[journal] 고동우 / 2001 / 감정노동의 부정된 영향과 지각된 조직지지의 조절효과 / 관광학연구 25(2) : 295~314
[book] 김계수 / 2007 / Amos 7.0 구조방정식모형분석 / 한나래출판사
[journal] 김민주 / 1998 / 호텔종업원의 감정노동이 직무관련 태도에 미치는 영향 / 관광학연구 21(2) : 130~144
[journal]
김민주
/ 2006
/
A Comparative Study of the Consequences of Emotional Labor between Korea and U. S. A. : Focused on the relationship between the hotel employees' emotional labor and their job stress
/ 호텔경영학연구
/ 한국호텔외식경영학회
15(1)
: 35~57
[thesis] 안준수 / 2003 / 서비스 상호작용유형에 따른 감정노동차원 관한 연구 / 박사 / 경기대학교
[journal]
이동명
/ 2008
/
Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants
/ 관광학연구
/ 한국관광학회
32(2)
: 213~231
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