Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Customer Relationship Quality on Behavior Intention in a Hotel Restaurant: A Focus on the Predictive Factors of Relationship Quality
ABSTRACT
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KCI Citation Counts (13)
열림/닫힘 버튼[journal] 곽원섭 / 2001 / 서비스회복 경험에 대한 고객만족의 선정요인과 결과의 관계 / 한국심리학회지 14(1) : 115~126
[book] 김승욱 / 2008 / 고객관계관리 원론, CRM 코칭 시크릿 / 법문사
[journal]
김용숙
/ 2005
/
A Study on the Service Quality, Quality of Relationship, and Relationship Continuity Intention of Rental Clothing Store
/ 복식
/ 한국복식학회
55(2)
: 105~115
[journal]
박노현
/ 2007
/
The Relationship Among Relationship Quality, Loyalty for Perceived Service Quality on Department Stores
/ 한국의류산업학회지
/ 한국의류산업학회
9(1)
: 55~64
[journal]
박동진
/ 2007
/
Determinants of Relationship Quality and the Role of Relationship Length
/ 경영연구
/ 한국산업경영학회
22(1)
: 303~329
[journal]
윤만희
/ 2007
/
Exploring Factors Affecting Relationship Quality and Strength in Local Exporters
/ 한국마케팅저널
/ 한국마케팅학회
9(3)
: 33~73
[journal]
송윤헌
/ 2006
/
The Performance of Service and Relationship Quality
/ 경영학연구
/ 한국경영학회
35(4)
: 1261~1280
[journal]
이애주
/ 2003
/
Effect of the Service Quality of Foodservice Industry on Customer Satisfaction, Revising Intention, and Oral Transmitting Intention
/ 호텔경영학연구
/ 한국호텔외식경영학회
12(1)
: 191~213
[journal]
이정란
/ 2008
/
A Effect of Store Characteristics of Large Discount Store on Behavioral Intentions of Customer- The Mediation Role of Customer’s Emotion and Relationship Quality -
/ 유통경영학회지
/ 한국유통경영학회
11(1)
: 121~149
[book] 이학식 / 2007 / 구조방정식모형분석과 AMOS 6.0 / 법문사
[journal]
장형유
/ 2008
/
The effects of service quality on relationship quality involving satisfaction and trust: focused on the moderating effects of switching cost on customer loyalty
/ 서비스경영학회지
/ 한국서비스경영학회
9(2)
: 229~254
[journal]
채신석
/ 2008
/
An Analysis of the Effect of Complaint Handling on Service Recovery and the Perceived Justice of Hotel Restaurant Customers
/ 관광학연구
/ 한국관광학회
32(5)
: 251~273
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