Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Casual Relationship among Emotional Labor, Burnout and Customer Orientation
ABSTRACT
열림/닫힘 버튼KEYWORDS
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KCI Citation Counts (22)
열림/닫힘 버튼[thesis] 김수련 / 2007 / 항공사 객실승무원의 정서노동이 업무태도에 미치는 영향 / 박사 / 한국항공대학교
[journal] 손해경 / 2007 / 관광서비스기업의 종사원의 정서노동에 관한 연구:호텔 면세점의 정서표현규범을 중심으로 / 관광연구논총 19(1) : 15~40
[journal]
손해경
/ 2009
/
Personality characteristics and service interaction types affecting on emotional labor:The case of employees of hotel restaurant and family restaurant
/ 관광학연구
/ 한국관광학회
33(2)
: 245~265
[thesis] 안준수 / 2003 / 서비스 상호작용유형에 따른 감정노동차원에 관한 연구 / 박사 / 경기대학교
[journal] 윤시내 / 2007 / 콜센터의 직무환경,소진,고객지향성의 영향관계에 관한 연구 / 관광경영학연구 11(4) : 53~76
[journal] 윤혜미 / 1993 / 소진:그 다면적 이해와 대응방안 / 한국사회복지학 22 : 118~141
[journal]
이동명
/ 2008
/
Effect of Emotional Labor and Social Supporton Burnout of Airline Cabine Attendants
/ 관광학연구
/ 한국관광학회
32(2)
: 213~231
[journal]
이동명
/ 2007
/
Emotional Organizational Commitment, Surface Acting, and Personal Accomplishment among Flight Attendants
/ 한국항공운항학회지
/ 한국항공운항학회
15(4)
: 45~52
[journal] 이주일 / 1999 / 조직 생활에서 체험된 정서와 표현된 정서간 불일치의 효과: 경쟁가설의 검증 / 한국심리학회지 산업 및 조직 12(2) : 171~193
[confproc] 정경은 / 2008 / 정서노동이 직무소진 및 고객지향성에 미치는 영향에 관한 연구 / 한국유통학회 동계학술대회 : 173~182
[journal]
조상은
/ 2010
/
Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center
/ 한국콘텐츠학회 논문지
/ 한국콘텐츠학회
10(6)
: 386~403
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