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A study on the service factors that effect the Airline customer satisfaction: Ground process factors, in-human factors, in-flight entertainment factors

Journal of Tourism Sciences
Abbr : JTS
2011, 35(6), pp.343-358
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Lee, Jung Hyun 1 Kim MinSu 2

1호원대학교
2한서대학교

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