Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Asymmetric Effect of Attribute Level Service Performance on Overall Satisfaction
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼182 Viewed
10 Downloaded
KCI Citation Counts (6)
열림/닫힘 버튼[journal] 곽동성 / 1997 / 소비자만족 형성과정에 영향을 미치는 상황변수에 관한 연구:고관여시 제품평가용이성의 개념을 중심으로 / 마케팅연구 12(1) : 183~206
[journal] 구순이 / 1999 / 서비스모호성이 소비자만족의 형성과정에 미치는 영향에 관한 연구 / 한국마케팅저널 1(4) : 76~104
[journal] 오정학 / 2001 / 주제공원이용자의 감정반응에 관한 연구 / 관광학연구 24(3) : 285~305
[book] 이문규 / 2001 / 소비자 행동의 이해 / 법문사
[journal]
이인재
/ 2004
/
Understanding the Tourist Satisfaction Formation Process Focusing on Conflict Issues
/ 관광학연구
/ 한국관광학회
27(4)
: 311~330
[journal]
조상기
/ 2010
/
An empirical study between loss aversion of prospect theory and fund performance
/ 금융지식연구
/ 금융지식연구소
8(1)
: 149~174
[book] Altman, I / 1987 / Worldviews in psychology: Traits, interactinal, organismic, and transactional perspectives. In Handbook of environmental psychology / John Wiley & Sons : 1~40
[journal] Anderson, E. W / 1993 / The antecedents and consequences of customer satisfaction for firms / Marketing Sciences 12(2) : 125~143
[journal] Baker, D / 2000 / Quality, satisfaction & behavioral intentions / Annals of Tourism Research 27(3) : 785~804
[journal] Baloglu, S / 1999 / A model of destination image formation / Annals of Tourism Research 26(4) : 868~897
[journal] Beard, J. G / 1980 / Measuring leisure satisfaction / Journal of Leisure Research 12(1) : 200~233
[journal] Bearden, W / 1983 / Selected determinants of customer satisfaction and complaints reports / Journal of Marketing Research 20 : 21~28
[book] Blackwell, R. D / 2001 / Consumer behavior / Fort Worth, TX
[journal] Boulding, W / 1993 / A dynamic process model of service quality: From expectations to behavioral intentions / Journal of Marketing Research 30 : 7~27
[journal] Churchill, G. A. Jr / 1982 / An investigation into the determinants of customer satisfaction / Journal of Marketing Research 19 : 491~504
[journal] Fazio, R. H / 1989 / The role of attitude accessibility in the attitude-to-behavior process / Journal of consumer Research 16 : 280~288
[journal] Hauser, J. R / 1990 / An Evaluation Cost Model of Consideration Sets / Journal of Consumer Research 16 : 393~408
[journal] Kahneman, D / 1979 / Prospect theory: An analysis of decision under risk / Econometrica 47(2) : 263~291
[journal] Kano,N / 1984 / Attractive quality and must be quality (in Japanese) / Hinshitsu(Quality) 14(2) : 147~156
[book] Kuhn, T. S / 1970 / The structure of scientific revolutions(2nd ed.) / University of Chicago Press
[journal] Mittal, V / 1999 / Attribute level performance, satisfaction, and behavioral intention over time: A consumption system approach / Journal of Marketing 63 : 88~101
[journal] Mittal, V. / 1998 / The asymmetric impact of negative and positive attribute level performance on overall satisfaction and repurchase intentions / Journal of Marketing 62(1) : 33~46
[journal] Moscardo, G. M / 1986 / Historic theme parks: An austrian experience in authenticity / Annals of Tourism Research 22(1) : 67~85
[journal] Oliver,J.C / 1980 / A cognitive model of the antecedents and consequences of satisfaction decisions / Journal of Marketing Research 17 : 460~469
[journal] Oliver,J.C / 1981 / Measurement and evaluation of satisfaction processes in retail settings / Journal of Retailing 59(3) : 25~48
[book] Sherif, M / 1961 / Social judgment: assimilation and contrast effects in communication and attitude change / Yale University Press
[book] Simon,H.A / 1979 / Models of Thought / Yale University Press
[journal] Slevitch, L / 2010 / / International Journal of Hospitality Management 29 : 559~569
[journal] Swan, J. E / 1981 / Disconfirmation of expectations and satisfaction with a retail service / Journal of Retailing 57(3) : 49~67
[journal] Tversky, A / 1992 / Advances in Prospect theory: Cumulative representation of Uncertainty / Journal of Risk and Uncertainty 5 : 297~323
[journal] Yi,Youjae / 1993 / The determinants of consumer satisfaction: The moderate role of ambiguity / Advances in Consumer Research 20 : 502~206