[thesis]
김광수
/ 2004
/ 호텔기업의 조직문화와 임파워먼트가 조직유효성 및 서비스품질에 미치는 영향
/ 박사
/ 경기대학교 대학원
[journal]
김근우
/ 2006
/
Justice Perception and Organization Effectiveness of Hotel Employees
/ 관광학연구
/ 한국관광학회
30(1)
: 171~191
[thesis]
김세리
/ 2006
/ 외식업의 리더십, 임파워먼트와 조직유효성 연구
/ 박사
/ 경기대학교 대학원
[journal]
김정만
/ 1997
/ 호텔의 서비스품질관리가 종사원직무만족과 고객만족에 끼치는 영향에관한 연구
/ 관광학연구
20(2)
: 154~174
[journal]
김현철
/ 2009
/
Effects of Perceived Service Quality on Trust, Customer Satisfaction and Customer Loyalty in College and University Food Services
/ 관광학연구
/ 한국관광학회
33(2)
: 73~97
[journal]
김홍범
/ 2003
/
Impacts of Managers’ Transformational Leadership on Organization Effectivencess in Hotel Restaurants
/ 관광학연구
/ 한국관광학회
27(2)
: 71~89
[report]
문화체육관광부
/ 2011
/ 2010년 관광동향에 관한 연차보고서
[journal]
유정림
/ 2008
/
A Measure of Service Quality in Foodservice Setting: An Extension and Remeasurement
/ 관광학연구
/ 한국관광학회
32(5)
: 121~141
[journal]
이영란
/ 2010
/
The Influence of Food Service Quality on Customer Satisfaction and Behavioral Intention in Local Food Restaurant:A Focus on the Moderating Role of Customer Involvement
/ 관광학연구
/ 한국관광학회
34(7)
: 293~315
[book]
정의선
/ 2011
/ 관광학원론
/ 백산출판사
[journal]
채신석
/ 2009
/
The Influence of Organizational Effectiveness on the Perceived Justice Among Hotel Outsourcing Employees
/ 관광학연구
/ 한국관광학회
33(6)
: 319~341
[thesis]
崔鐘仁
/ 1996
/ 집단창의성의 결정요인에 관한 연구
/ 박사
/ 高麗大學校 大學院
[journal]
Amabile, T. M.
/ 1988
/ A model of creativity and innovation in organizations
/ Research in Organization Behavior
10
: 123~167
[journal]
Amabile, T. M.
/ 1996
/ Assessing the work for creativity
/ Academy of Management Journal
39
: 1154~1184
[journal]
Kang, G. D.
/ 2002
/ Measurement of internal service quality : Application of the SERVQUAL battery to internal service quality
/ Managing Service Quality
12(5)
: 278~291
[book]
Nonaka, I.
/ 1995
/ The Knowledge-creating company
/ Oxford University Press
[journal]
Parasuraman, A.
/ 1988
/ SERVQUAL : A Multiple Item Scale for Measuring Consumer Perceptions of Service Quality
/ Journal of Retailing
64(1)
: 12~37
[journal]
Parasuraman, A.
/ 1994
/ Reassessment of Expec-tations as a Comparison Standard in Measuring Service Quality : Implications for Further Research
/ Journal of Marketing
31(1)
: 111~124
[book]
Price, J. L.
/ 1997
/ Organizational Effectiveness: An inventory of Propositions
/ Richard D. Irwin
[journal]
Scott, S. G.
/ 1994
/ Determinants of innovative behavior : A path model of individual innovation in the workplace
/ Academy of Management Journal
37(3)
: 580~607
[journal]
Siau, K. L.
/ 1995
/ Group creativity and technology
/ Journal of Creative Behavior
29(3)
: 201~216
[book]
Yuki, G.
/ 2002
/ Leadership in Organization : Fifth Edition
/ Prentice-Hall Inc.
[journal]
Woodman, R. W.
/ 1993
/ Toward a theory of organizational creativity
/ Academy of Management Review
18(2)
: 293~321