Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Effect of Organizational Identification of Casino Employees on Job Satisfaction and Customer Orientation : Focusing on Three Dimensions of Organizational Identification
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼212 Viewed
1 Downloaded
KCI Citation Counts (16)
열림/닫힘 버튼[journal]
강형철
/ 2011
/
The Effect of Internal Marketing of Casino Companies on Organizational Identification and Customer Orientation
/ 관광레저연구
/ (사)한국관광레저학회
23(4)
: 293~312
[journal]
김규남
/ 2009
/
A study on the analysis of job satisfaction factors on internal marketing in Casino : Focus of domestic Casino and exclusive use of foreigner Casino
/ 관광연구저널
/ 한국관광연구학회
23(4)
: 161~182
[journal]
김동수
/ 2011
/
The Effect of Job Satisfaction on Customer Orientation of Hotel employees: A Focus on the Moderating effect of Social Competence
/ 관광학연구
/ 한국관광학회
35(2)
: 315~336
[journal] 김민주 / 1996 / 호텔 종업원의 조직 동일시에 영향을 미치는 선행요인 / 관광학연구 19(2) : 133~148
[journal]
김성혁
/ 2008
/
Effects of internal marketing on customer satisfaction and customer orientation: The case of foreigner casinos in Seoul Metropolitan areas
/ 관광학연구
/ 한국관광학회
32(4)
: 97~120
[journal]
김진강
/ 2009
/
The Effect of Administrator’s Leadership on Organizational Identification of Hotel Employees : Focusing on the Mediation Role of Trust
/ 관광연구저널
/ 한국관광연구학회
23(2)
: 361~378
[journal]
노정식
/ 2008
/
The solicitation strategy of raising donations - The relative influences of the three-dimensional identification on loyalty -
/ 경영학연구
/ 한국경영학회
37(6)
: 1497~1524
[journal]
손재근
/ 2008
/
The Effect of Role Conflict, Ambiguity of Hotel Employees on Job Performance, Service Quality
/ 관광연구
/ 대한관광경영학회
23(2)
: 207~222
[journal] 이관표 / 2003 / 조직 동일시와 직무만족에 영향을 미치는 호텔의 인터널 마케팅활동요인 / 호텔관광연구 5(1) : 127~143
[journal]
이려정
/ 2011
/
The Effect of Organizational Identification on Job Satisfaction and Management Performance of Travel Agency Employee
/ 관광레저연구
/ (사)한국관광레저학회
23(4)
: 195~215
[journal]
윤지연
/ 2007
/
A Research Study on Management Performance(BSC) according to Employees’ Job Satisfaction in Family Restaurants
/ 외식경영연구
/ 한국외식경영학회
10(1)
: 7~29
[journal]
전영상
/ 2011
/
The Effect of the Service Employee's Job Satisfaction, Customer Orientation, and Management Performance by the Market Orientation in Travel Agency - Focused on Listed Travel Agency -
/ 관광연구
/ 대한관광경영학회
26(4)
: 527~545
[journal]
최낙환
/ 2007
/
The Roles of Organizational Identification on the Customer-related Behavior of Internal Employees
/ 대한경영학회지
/ 대한경영학회
20(4)
: 2039~2067
[journal]
채신석
/ 2007
/
The Influence of Psychological Empowerment on Job Satisfaction and Customer Orientation: Focused on the F&B Dept’ of the Super Deluxe Hotels in Seoul
/ 관광학연구
/ 한국관광학회
31(5)
: 181~202
[journal]
한진수
/ 2005
/
The Effect o Internal Marketing Activities on Job Satisfaction, Organizational Commitment, and Customer Orientation in the Hotel Industry
/ 호텔경영학연구
/ 한국호텔외식경영학회
14(3)
: 191~213
[journal]
허용덕
/ 2011
/
Effect of Internal Marketing Factors on The Internal Customer Satisfaction And Customer Orientation in Travel Agent
/ 관광레저연구
/ (사)한국관광레저학회
23(4)
: 217~236
[journal] Ashforth, E. B. / 1989 / Social identity theory and organization / Academy of Management Review 14(1) : 20~39
[journal] Bagozzi, R. P. / 2006 / Antecedents and purchase consequences of customer participation in small group brand communities / International Journal of Research in Marketing 23(1) : 45~61
[journal] Bagozzi, R. P. / 2002 / Multiple routes for social influence : The role of compliance, internalization, and social identity / Social Psychology Quarterly 65(3) : 226~247
[journal] Bentler, P. M. / 1990 / Comparative fit indexes in structural models / Psychological Bulletin 107 : 238~246
[journal] Bentler, P. M. / 1980 / Significance tests and goodness of fit in the analysis of covairance structure / Psychological Bulletin 88 : 588~606
[journal] Bergami, M. / 2000 / Self-categorization, affective commitment and group selfesteem as distinct aspects of social identity in the organization / British Journal of Social Psychology 39(4) : 555~577
[book] Betty, R. W. / 1981 / Personal administration: An experimental skill building approach / Addison-Wsley Publishing Company
[journal] Bhattacharya, C. B. / 1995 / Understanding the bond of identification : An investigation of its correlates among art museum members / Journal of Marketing 59(4) : 46~57
[journal] Boorom M. L / 1998 / Relational communication traits and their effect on adaptiveness and sales performance / Journal of the Academy of Marketing Science 25 : 16~30
[journal] Boros, S. / 2011 / Integrative tests of a multidimensional model of organizational identification / Social Psychology 42(2) : 111~123
[journal] Brown, T. / 2002 / The customer orientation of service workers: personality trait determininants and effects on self-and supervisor performance ratings / Journal of Marketing Research 39 : 110~119
[journal] Darcy, P. / 1995 / Job satisfaction of casino card dealers / Sociology and Social Research 72(3) : 642~962
[journal] Donovan, D. T. / 2001 / Customer evaluation of service employee's customer orientation : Extension and application / Journal of Quality Management 6(2) : 293~306
[journal] Dunlap, B. J. / 1998 / Perceptions of real-estate brokers and buyers: A sales-orientation, customer-orientation approach / Journal of Business Research 17 : 175~187
[journal] Dutton, J. E. / 1994 / Organizational image and member identification / Administrative Science Quarterly : 239~226
[journal] Ellemers, N. / 1999 / Self-categorization, commitment to the group and group self-esteem as related but distinct aspects of social identity / European Journal of Social Psychology 29 : 371~389
[journal] Harris, E. G. / 2005 / Re-examining salesperson goal orientations : personality influences, customer orientation, and work satisfaction / Journal of the Academy of Marketing Sciences 33(1) : 19~35
[journal] Hartline, M. D. / 1996 / The management of customer contract service employees: An empirical investigation / Journal of Marketing 60 : 52~70
[journal] Hulln, C., L. / 1955 / A linear model of job satisfaction / Journal of Applied Psychology 49 : 209~216
[journal] Homburg, C. / 2009 / Social identity and the service–profit chain / Journal of Marketing 73 : 38~54
[journal] Jackson, J. W. / 1999 / Conceptualizing social identity: A new framework and evidence for the impact of different dimensions / Personality and Social Psychology Bulletin 25 : 120~135
[journal] Kohli, A. K. / 1990 / Market orientation : The construct, research propositions and managerial implications / Journal of Marketing 54(2) : 1~18
[book] Locke, E. A. / 1976 / The nature and cause of job satisfaction. Handbook of Industrial and Organizational Psychology / Rand McNall
[journal] Mael, F. / 1995 / Loyal from day one : Biodata, organizational identification, and turnover among newcomers / Personnel Psychology 48 : 309~332
[journal] Narver J. C. / 1990 / The effect of a market orientation on business profitability / Journal of Marketing 54 : 20~35
[journal] O'Reilly, C. Ⅲ. / 1986 / Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior / Journal of Applied Psychology 71 : 492~499
[journal] Riketta, M. / 2005 / Organizational identification: A meta-analysis / Journal of Vocational Behavior 66(2) : 358~368
[journal] Rousseau, D. M. / 1998 / Why workers still identify with organizations / Journal of Organizational Behavior 19(3) : 217~233
[journal] Saxe, R. / 1982 / The SOCO scale : A measure of the customer orientation of salespeople / Journal of Marketing Research 19 : 343~351
[journal] Thakor, M. V. / 2005 / Motivating salesperson customer orientation : Insights from the job characteristics model / Journal of Business Research 58 : 584~592
[journal] Van Dick, Wagner, R, U. / 2004 / The utility of a broader conceptualization of organizational identification: which aspects really matter? / Journal of Occupational & Organizational Psychology 77(2) : 171~191
[journal] Van Knippenberg, D. / 2000 / Work motivation and performance: A social identity perspective / Applied Psychology : An International Review 49 : 357~371
[journal] Van Knippenberg, D. / 2000 / Foci and correlates of organizational identification / Journal of Occupational and Organizational Psychology 73 : 137~147
[journal] Wieseke, J. / 2009 / The role of leaders in internal marketing / Journal of Marketing 73 : 123~145
[journal] Wieseke, J. / 2007 / Organizational identification as a determinant of customer orientation in service organizations / Marketing Letters 18 : 265~278