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[journal] 김남기 / 2009 / 보험회사 영업사원의 신뢰가 관계몰입에 미치는 영향 / 한국산업경제저널 1(1) : 157~177

[journal] 김인수 / 2012 / A Study on the Influence of Customer Relationship Marketing Factors on Customer Immersion at 5 Star Hotels - Trust and Relationship Volition As a Mediator - / 관광학연구 / 한국관광학회 36(1) : 353~371

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[web] / 2011 / 대한항공

[report] 문화체육관광부 / 2010 / 2009 국민여행실태조사

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[journal] 박승환 / 2010 / A Study on the Effect of Buyer’s Perception on the Long-term Business Relations in B2B industry / 경영사학 / 한국경영사학회 25(2) : 273~298

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[other] 여행신문 / 2010 / 사라지는 커미션: 2.중소여행사 르포-여태 팔아준 우리가 낙동강 오리알 되다니 / 2010.1.4일자

[confproc] 손원목 / 2006 / 항공여행시장의 e-비즈니스 도입과 중소여행사의 대응방안 / 2006년 춘계학술발표대회 / 한국항공경영학회

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[journal] 이미혜 / 2010 / The Study on the effect of Airline Service Quality on Value, Satisfaction and Loyalty / 관광연구 / 대한관광경영학회 25(5) : 101~122

[journal] 이상빈 / 2010 / A Study on Impact the Quality of Hotel Services Has on Effectiveness of long-term Relationship Marketing of Corporate Company / 관광연구저널 / 한국관광연구학회 24(2) : 49~64

[journal] 이호배 / 2002 / The Influences of On-line Membership on Customer Loyalty : Focused on the Moderating Roles of Commitment and Identification / 경영학연구 / 한국경영학회 31(3) : 10~815

[journal] 임연우 / 2010 / The Influence of e-Servicescape on Selective Attribution of the Internet Travel Agency: A Focus on the Moderating Effect of Low Price and Large Brand Preference / 관광학연구 / 한국관광학회 34(1) : 319~339

[journal] 장형유 / 2004 / A Study of Effects of Trust on Relationship Involvement, Customer Loyalty, and Purchase Intention on Internet Shopping Mall / 고객만족경영연구 / 한국고객만족경영학회 6(1) : 257~288

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