Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Impact of Encounter Service Quality in Relation to Nonverbal Communication of Flight Attendant on Brand Attitude and Customer Satisfaction
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열림/닫힘 버튼KEYWORDS
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열림/닫힘 버튼[thesis] 구자룡 / 2003 / 소비자-브랜드 관계 유형별 브랜드 인지, 지각된 품질 및 브랜드 이미지가 브랜드 태도 및 브랜드 로열티에 미치는 영향에 관한 탐색적 연구 / 박사 / 상명대학교 대학원
[journal]
김영규
/ 2011
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Effect of Non Verbal Communication Exercised by Restaurants on Relationship Quality and Brand Loyalty
/ 관광학연구
/ 한국관광학회
35(8)
: 229~242
[journal]
김유경
/ 2006
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The Impact of the Nonverbal Communication of the Medical Service Provider on the Customer Satisfaction and Customer Behavior
/ 소비문화연구
/ 한국소비문화학회
9(3)
: 155~184
[journal]
김정욱
/ 2006
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Effects of Nonverbal Communication of Service Providers on Customers' Perception of the Service Quality
/ 마케팅관리연구
/ 한국마케팅관리학회
11(2)
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[journal]
김재일
/ 2004
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Exploring Brand Loyalty through the Analysis of Consumer-Brand Relationship
/ 아시아마케팅저널
/ 한국마케팅학회
6(3)
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[journal]
김상희
/ 2007
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Effect of the Verbal and Non-verbal Communication of Salespersons in Service Encounter on Customers' Emotion and Behavioral Intension- Focusing on the Emotional Contagion Phenomenon -
/ 소비자학연구
/ 한국소비자학회
18(1)
: 97~131
[journal] 박명호 / 2000 / 고객만족의 개념 재정립과 척도 개발에 관한 연구 / 마케팅연구 15(3) : 93~122
[book] 이유재 / 2000 / 서비스 마케팅. 서비스 마케팅 / 학현사
[journal]
이정실
/ 2008
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The effects of nonverbal communication of service encounters on guest satisfaction and service loyalty: focused on hotel
/ 서비스경영학회지
/ 한국서비스경영학회
9(1)
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[journal]
이학식
/ 2004
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Brand's Attitude toward Consumer's Purchasing Behavior: Its Role in the Consumer-brand Relationship
/ 소비자학연구
/ 한국소비자학회
15(2)
: 85~108
[journal]
유창조
/ 2004
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Comments on "Brand's Attitude toward Consumer's Purchasing Behavior: Its Role in Consumer-Brand Relationship"and Future Reseach Directions
/ 소비자학연구
/ 한국소비자학회
15(2)
: 109~116
[journal]
정유경
/ 2006
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Impacts of Customer Perception of Waiting Time on Customer Service Satisfaction and Intention to Leave on Restaurant Service Encounters
/ 관광학연구
/ 한국관광학회
30(4)
: 317~338
[journal]
조미나
/ 2006
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The Effect of Customers' Cognitive and Emotional Responses to Restaurant Service Encounter on Formation of Service Loyalty
/ 관광학연구
/ 한국관광학회
30(5)
: 173~196
[journal]
최병호
/ 2007
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The Effect of Relational Benefits on Customer Satisfaction, and Customer Voluntary Performance in the Hotel Restaurant
/ 관광학연구
/ 한국관광학회
31(5)
: 271~293
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