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A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints

Journal of Tourism Sciences
Abbr : JTS
2012, 36(4), pp.255-281
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

나윤서 1 박정호 2

1백석대학교
2세종대학교

등재

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