Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints
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열림/닫힘 버튼[book] 김계수 / 2010 / 구조방정식모형분석 / 한나래아카데미
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A Study on Relationship of Salesperson’s EmotionalIntelligence, Burnout, and Customer-Oriented Selling Behavior
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35(1)
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김상희
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Effect of the Verbal and Non-verbal Communication of Salespersons in Service Encounter on Customers' Emotion and Behavioral Intension- Focusing on the Emotional Contagion Phenomenon -
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18(1)
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김상희
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A Study on the influencing and moderating Factors of Service Provider’s Emotional Dissonance in the Service Encounter
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A study on the Relationship among Hotel Employees' Personality Type, Emotional Intelligence, Psychological Well-being and Job Performance
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박상언
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The Effects of Emotional Dissonance and Emotional Intelligence of Service Employeeon their Non-task Behaviors
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박유식
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The Influences of Emotional Intelligence in Customer Innovativeness: Focused on ʻSensation Seeking Tendencyʼ and ʻNeed for Intelligenceʼ
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The Effects of Hotel Service Personnel's Self-leadership on Service Recovery, Job Satisfaction and Service Quality
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서문식
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The Effects of Hotel Customer-Contact employee's Organizational Citizenship Behavior on Service Recovery Performance
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31(2)
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이병수
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The Impact of Action Learning Team Members' Emotional Intelligence on Their Communication Competence: The Mediation Effects of Team-Member Exchange and Learning Coach's Emotional Intelligence Perceived by Team Members
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박상언
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The Effects of Emotional Dissonance and Emotional Intelligence of Service Employeeon their Non-task Behaviors
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장형섭
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최희경
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A Study on the Effect of the Verbal, Paralanguage and Non-verbal Communication on the Customer Satisfaction and Loyalty: Focus of the Airline Cabin Crews
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허경호
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The Effect Of Leader's Emotional Intelligence On Team's Affective Conflict, Cohesiveness, Creativity
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