Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61

Korean | English

pISSN : 1226-0533 / eISSN : 2713-6388

http://journal.kci.go.kr/JTS
Home > Explore Content > All Issues > Article View
이전논문 12 of 13 다음논문

A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints

  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Tourism

나윤서 1 박정호 2

1백석대학교
2세종대학교

등재

Citation status

Search PDF

Close X

Citation

Close X
타입을 선택하세요 :
@article{ART001657855},
author={나윤서 and 박정호},
title={A Study on the Effect of Communication Competence and Emotional Intelligence of Service Providers on the Service Recovery Effort for Customer Complaints},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2012},
volume={36},
number={4},
pages={255-281},
doi={}