Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Perception of Relational Benefits and Relationship Quality of Family Restaurant Customers: Focused on Relationship Tendency
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼161 Viewed
0 Downloaded
KCI Citation Counts (23)
열림/닫힘 버튼[journal]
구정대
/ 2011
/
The Impacts of Relational Benefit on Satisfaction, Trust, and Customer Loyalty in The Hotel Industry
/ 관광레저연구
/ (사)한국관광레저학회
23(1)
: 105~120
[journal]
권금택
/ 2010
/
An Exploratory Study on Strategic CRM Using Knowledge of Customer for the Family Restaurant
/ 동북아관광연구
/ 동북아관광학회
6(2)
: 23~41
[journal] 김광수 / 1998 / 소비자 만족 형성 과정에 대한 감정 반응의 역할 / 한국마케팅저널 1(1) : 1~38
[journal]
김광지
/ 2010
/
A Study on Mediating Effect of Customer Satisfaction, Switching Barrier, and Commitment between Relational Benefit and Customer Loyalty in Foodservice Industry
/ 호텔경영학연구
/ 한국호텔외식경영학회
19(2)
: 93~113
[journal]
김영숙
/ 2010
/
Effect of the Attributes of Selection Toward Family Restaurants on the Consumer’s Satisfaction and Intention of Revisiting the Restaurant Among Single Workers in Their 20’s-Focusing on Lifestyle and Motives-
/ 한국생활과학회지
/ 한국생활과학회
19(1)
: 103~117
[journal] 김홍범 / 2001 / 호텔 식음료업장의 고객관계혜택의 중요도와 지각 / 관광학연구 25(3) : 213~230
[journal]
류시영
/ 2010
/
The Effect of Theme Park-Servicescape on the Customers' Relationship Quality and Loyalty
/ 관광학연구
/ 한국관광학회
34(2)
: 239~258
[journal]
배상욱
/ 2006
/
Impact of Recovery Justice and Relational Benefits on Satisfaction and Defection Intentions at the Hotel Industry in Busan
/ 관광학연구
/ 한국관광학회
30(4)
: 131~150
[journal]
신영식
/ 2011
/
A Study on Profitability of the Allianced Discount Program with Credit Cards and Loyalty Cards in Food & Beverage Industry
/ 아시아마케팅저널
/ 한국마케팅학회
12(4)
: 55~78
[journal]
신용두
/ 2011
/
Relationships among Relational Benefits, Relationship Qualities, and Behavioral Intentions of Customers in Upscale Hotels
/ 관광학연구
/ 한국관광학회
35(6)
: 273~296
[journal]
유세란
/ 2011
/
The Influence of Relational Benefits on Relational Quality and Long-term Orientation in the Family Restaurant
/ 외식경영연구
/ 한국외식경영학회
14(4)
: 213~234
[journal]
이용기
/ 2008
/
Effects of Brand Personality on Customers’ Emotion, Satisfaction, and Loyalty in Family Restaurant Setting: A Comparison of Outback and VIPS
/ 외식경영연구
/ 한국외식경영학회
11(3)
: 193~216
[journal]
이용기
/ 2002
/
The Effects of Relational Benefits on Customer's Employee and Restaurant Satisfaction, and Customer Loyalty
/ 경영학연구
/ 한국경영학회
31(2)
: 5~404
[journal]
정효선
/ 2009
/
The Effects of the Family Restaurant Service Quality upon Customer Satisfaction and Revisit Intention Using DINESERV Scale
/ 외식경영연구
/ 한국외식경영학회
12(3)
: 103~124
[journal]
조익준
/ 2012
/
A Study on the Moderator Effect of Customers' Involvement among Hotel Service Recovery, Service Quality, Relationship Quality, Customers' Satisfaction and Royalty
/ 관광학연구
/ 한국관광학회
36(3)
: 59~78
[journal]
채진미
/ 2011
/
Fashion Product Consumer's Relationship Benefit Perception and Relationship Quality on the Internet Shopping Mall -Focused on Relationship Tendency-
/ 한국의상디자인학회지
/ 한국의상디자인학회
13(4)
: 199~212
[journal]
현용호
/ 2008
/
The Comparative Study of Structural Relationships between Brand Equity, Attitude, Visit Intention Models among Domestic Family Restaurants
/ 외식경영연구
/ 한국외식경영학회
11(1)
: 33~54
[journal] Barnes, J. G. / 1997 / Closeness, strength, and satisfaction : Examining the nature of relationships between providers of financial services and their retail customers / Psychology & Marketing 14(8) : 765~790
[journal] Berscheid, E. / 1989 / The relationship closeness inventory : Assessing the closeness of interpersonal relationships / Journal of Personality and Social Psychology 57(5) : 792~807
[journal] Bove, L. L. / 2000 / A customer-service worker relationship model / International Journal of Service Industry Management 11(5) : 491~511
[journal] Brown, T. J. / 2005 / Spreading the word : Investigating antecedents of consumers’ positive word-ofmouth intentions and behaviors in a retailing context / Journal of the Academy of Marketing Science 33(2) : 123~138
[book] Buttle, F. / 1996 / Relationship marketing, In Relationship marketing theory & practice / Paul Chapman Publishing Ltd : 1~16
[journal] Crosby, L. A. / 1990 / Relationship quality in services selling : An interpersonal influence perspective / Journal of Marketing 54(3) : 68~81
[journal] Dagger, T. S. / 2009 / How often versus how long. The interplay of contact frequency and relationship duration in customer-reported service relationship strength / Journal of Service Research 11(4) : 371~388
[journal] Dwyer, F. R. / 1987 / Developing buyer-seller relationships / Journal of Marketing 51(2) : 11~27
[journal] Frijda, N. H. / 1993 / The place of appraisal in emotion / Cognition and Emotion 7(3-4) : 115~143
[journal] Grönroos, C. / 2004 / The relationship marketing process : communication, interaction, dialogue, value / The Journal of Business & Industrial Marketing 19(2) : 99~113
[journal] Gwinner, K. P. / 1998 / Relational benefits in services industries : The customer’s perspective / Journal of the Academy of Marketing Science 26(2) : 101~114
[journal] Henning-Thurau, T. / 2002 / Understanding relationship marketing outcomes / Journal of Service Research 4(3) : 230~247
[journal] Karande, K. / 2008 / The role of contextual factors in relationship commitment of buyers to foreign suppliers: A survey of Korean importers / Industrial Marketing Management 37(7) : 856~862
[journal] Kim, W. G. / 2006 / Predictors of relationship quality and relationship outcomes in luxury restaurants / Journal of Hospitality & Tourism Research 30(2) : 143~169
[journal] Lacey, R. / 2007 / Differential effects of preferential treatment levels on relational outcomes / Journal of Service Research 9(3) : 241~256
[journal] Marzo-Navarro, M. / 2004 / The benefits of relationship marketing for the consumer and for the fashion retailers / Journal of Fashion Marketing and Management 8(4) : 425~436
[journal] Moorman, C. / 1992 / Relationships between providers and users of market research : The dynamics of trust within and between organizations / Journal of Marketing Research 29(3) : 314~328
[journal] Morgan, R. M. / 1994 / The commitment-trust theory of relationship marketing / Journal of Marketing 58(3) : 20~38
[journal] Pritchard, M. P. / 1999 / Analyzing the commitment-loyalty link in service contexts / Journal of the Academy of Marketing Science 27(3) : 333~348
[journal] Reynolds, K. E. / 1999 / A relationship customer typology / Journal of Retailing 75(4) : 509~523
[journal] Wright, K. B. / 2005 / Researching Internet-based populations: Advantages a nd disadvantages of online survey research, online questionnaire auth oring software packages, and web survey services / Journal of Comput er-Mediated Communication 10(3) / http://jcmc.indiana.ed u/vol10/issue3/wright.html
[journal] Westbrook, R. A. / 1987 / Product/consumption-based affective responses and postpurchase processes / Journal of Marketing Research 24(3) : 258~270
[journal] Zeithaml, V. A. / 1993 / The nature and determinants of customer expectations of service / Journal of the Academy of Marketing Science 21(1) : 1~12