Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Development and Validation of the E-CRM Activity Scale in Travel Agencies
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼237 Viewed
2 Downloaded
KCI Citation Counts (8)
열림/닫힘 버튼[book] 김계수 / 2007 / New Amos 7.0 구조방정식 모형분석 / 한나래출판사
[journal]
김성혁
/ 2010
/
An investigation of Moderating Effects of Perceived Usefulness and Easiness of Use on the Relationships Between e-CRM Activities and Firm Performance in Internet Travel Agencies
/ 관광학연구
/ 한국관광학회
34(9)
: 227~250
[journal]
강신겸
/ 2002
/
The Measurement of Residents’ Community Attachment in Tourist Destination
/ 관광학연구
/ 한국관광학회
26(1)
: 103~117
[other] / 2009 / 관광진흥법 시행령 제5조 여행업자본금 변경안(2009년 11월 30일 개정)
[web] 랭키닷컴 / 2010 / 2010년 3월 30일자 여행사 순위 / http://www.rankey.com
[journal]
문상정
/ 2009
/
Development of the Perceived Praise Scale for Employees in the Tourism Industry
/ 관광학연구
/ 한국관광학회
33(7)
: 395~414
[web] / 2012 / 세계여행신문 / http://www.gtn.co.kr
[journal]
이영진
/ 2010
/
Development of the Hedonic and Utilitarian Measurement Indicators for Marine Leisure and Tourism Behavior
/ 관광학연구
/ 한국관광학회
34(1)
: 95~114
[journal]
이정실
/ 2005
/
A Study on the Relationship Between Antecedent Factors of Service Industry's CRM and Performance- focusing on travel agency-
/ 관광레저연구
/ (사)한국관광레저학회
17(2)
: 209~229
[journal] 이충기 / 2000 / 경주세계문화엑스포에 대한 축제참가 동기 분석 / 관광학연구 23(2) : 84~98
[journal]
이태숙
/ 2009
/
Developing a Brand Personality Scale for Tourism Destination
/ 관광학연구
/ 한국관광학회
33(3)
: 309~327
[journal] 이태희 / 1997 / 한국 관광지 이미지 측정척도의 개발 / 관광학연구 20(2) : 80~95
[journal]
이후석
/ 2010
/
An Assessment of the Regional Innovation Capacity of the Tourism Industry-A case Study of GangWonDo and JeollaBukDo, Korea
/ 관광학연구
/ 한국관광학회
34(1)
: 237~254
[journal]
윤태환
/ 2009
/
Developing Tourism Destination Brand Scale Using the BPS- An Application to the City Brands -
/ 관광학연구
/ 한국관광학회
33(6)
: 261~279
[journal]
조문수
/ 2007
/
A Study on the Job Stress Index for Tourism Personnel
/ 관광레저연구
/ (사)한국관광레저학회
19(2)
: 205~224
[journal]
최광환
/ 2010
/
The Development of Critical Success Factors and Measurement Variable for Korea Local Festival
/ 관광학연구
/ 한국관광학회
34(3)
: 99~123
[journal]
최명진
/ 2011
/
Measuring the Place Identity of a Tourist Destination
/ 관광학연구
/ 한국관광학회
35(6)
: 15~34
[web] 한국관광공사 / 2005 / 2005년 9월 26일 지식 DB. 세계관광 시장정보. 전세계 주요국가여행소비자 대상 온라인 여행 이용률 조사 / http://korea.visitkorea.or.kr
[journal]
황수영
/ 2009
/
The development of ‘ e-CRM activities scale in tourism industry ’ using a Delphi Method
/ 관광학연구
/ 한국관광학회
33(5)
: 453~475
[journal]
황수영
/ 2008
/
An exploratory study of the electronic-CRM activities in tourism industry: The case of Travel agencies, Hotels, Airlines and Restaurants
/ 관광학연구
/ 한국관광학회
32(6)
: 383~403
[book] Anton, J. / 2001 / e-Business customer Service / Anton Press
[journal] Bagozzi, R. P. / 1988 / On the evaluation of structure equationmodels / Journal of the Academy of Marketing Science 16(1) : 74~94
[confproc] Bodenberg, T. M. / 2001 / Customer relationship management: New ways ofkeeping the customer satisfied / The Conference Board
[journal] Chen, J. S. / 2001 / Developing and validating a riverboatgaming impact scale / Annals of Tourism Research 28(2) : 459~476
[journal] Chiou, W. C. / 2011 / A strategic website evaluationof online travel agencies / Tourism Management 32(6) : 1463~1473
[journal] Chu, K. H. L. / 2006 / Development and validation ofthe hospitality emotional labor scale / Tourism Management 27(6) : 1181~1191
[journal] Churchill, G. A. / 1979 / A paradigm for developing better measures ofmarketing constructs / Journal of Marketing Research 16(1) : 64~73
[book] Devellis, R. F. / 2003 / Scale Development : Theory and applications / Sage
[journal] Feinberg, R. A. / 2002 / E-CRM Web service attributes asdeterminants of customer satisfaction with retail Web sites / InternationalJournal of Service Industry Management 13(5) : 432~451
[journal] Feinberg, R. A. / 2002 / The stateof electronic customer relationship management in retailing / International Journal of Retail & Distribution Management 30(10) : 470~481
[journal] Fjermestad, J. / 2003 / Electronic customer relationshipmanagement : Revisiting the general principles of usability andresistance-an integrative implementation framework / Business Process Management Journal 9(5) : 572~591
[journal] Fornell, C. / 1981 / Evaluating Structural Equation Modelswith Unobservable Variables and Measurement Error / Journal of Marketing Research 18(1) : 39~50
[journal] Glomb, T. M. / 2004 / Emotional labor : a conceptualizationand scale development / Journal of Vocational Behavior 64(1) : 1~23
[journal] Iacovou, C. L. / 1995 / Electronic datainterchange and small organizations : adoption and impact of technology / MIS Quarterly 19(4) : 465~485
[journal] Ho, C. I. / 2007 / The development of an e-Travel servicequality scale / Tourism Management 28(5) : 1434~1449
[journal] Hung, K. / 2010 / Developing a measurement scale forconstraints to cruising / Annals of Tourism Research 37(1) : 206~228
[journal] Kaplan, R. S. / 1992 / The balanced Scorecard- Measuresthat drive performance / Harvard Business Review : 71~79
[journal] Kraemer, K. L. / 2005 / Impacts of Globalization one-commerce Use and Firm Performance : a Cross-Country Investigation / The Information Society 21(5) : 323~340
[book] Kincaid, J. W. / 2003 / Customer Relationship Management getting it right / Prentice Hall PTR
[journal] Kim, Y. G. / 2012 / Construction and validation of a scale tomeasure tourist motivation to consume local food / Tourism Management 33(6) : 1458~1467
[journal] Kim, D. J. / 2007 / A perception mapping of onlinetravel agencies and performance attributes / Tourism Management 28(2) : 591~603
[book] Kline, R. B. / 2005 / Principles and practice of structural equation modeling / The Guilford Press
[journal] Ngai, E. W. T. / 2005 / Customer relationship management research(1992-2002) : An academic literature review and classification / MarketingIntelligence & Planing 23(6) : 582~605
[journal] Mahdavi, I. / 2011 / Designing customerorientedcatalogs in e-CRM using an effective self-adaptive geneticalgorithm / Expert System With Applications 38(1) : 631~639
[journal] Mahdavi, I. / 2008 / DesigningEvolving User Profile in e-CRM with Dynamic Clustering of Webdocuments / Data & Knowledge Engineering 65(2) : 355~372
[journal] Maswera, T. / 2008 / E-commerce adoption oftravel and tourism organizations in South Africa, Kenya, Zimbabweand Uganda / Telematics and Informatics 25(3) : 187~200
[journal] Millan, A. / 2004 / Development of a multiple-item scale formeasuring customer satisfaction in travel agencies services / Tourism Management 25(5) : 533~546
[book] Muchinsky, P. M. / 2003 / Psychology Applied to Work: An Introduction toindustrial and Organizational Psychology / Wadsworth
[journal] Murphy, K. R. / 2000 / Progress in psychometrics : CanIndustrial and Organization Psychology Catch Up? / Personnel Psychology 53(4) : 913~924
[journal] Ozturan, M. / 2004 / Internet use among travel agencies inTurkey : an exploratory study / Tourism Management 25(2) : 259~266
[journal] Payne, A. / 2005 / A strategic framework for customer relationship management / American Marketing Association 69(4) : 167~176
[journal] Sivaraks, P. / 2011 / Effect of e-CRM onCustomer-Bank Relationship Quality and Outcomes : The Case ofThailand / Journal of High Technology Management Research 22(2) : 141~157
[journal] Raaen, D. A. / 2000 / A Strategic approach to CRM / America's Network 104(6) : 35~44
[book] Sterne, J. / 1996 / Customer Service on The Internet : Building Relationships, Increasing Loyalty, and Staying Competitive / John Wiley& Sons
[journal] Tsai, H. T. / 2005 / Emerging e-commerce developmentmodel for Taiwanese travel agencies / Tourism Management 26(5) : 787~796
[journal] West, J. / 2001 / Customer relationship management and you / IIE Solusions 33(4) : 4~7
[journal] Wu, I. L. / 2009 / A strategy-based process for effectivelydetermining system requirements in eCRM development / Informationand Software Technology 51(2009) : 1308~1318
[journal] Wu, J. J. / 2006 / Effect of transaction trust on e-commercerelationships between travel agencies / Tourism Management 27(6) : 1253~1261
[journal] Zhu, K. / 2004 / Information technologypayoff in e-business environments : A international perspective onvalue creation of e-business in the financial services Industry / Journal of Management Information System 21(1) : 17~54