The Effect of Work-Family Conflicts on Job Satisfactionof Married Stewardesses in Airline Company

최명선; Cho， Yong-hyun

Journal of Tourism Sciences

Abbr : JTS
2013, 37(3), pp.169-188
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

최명선 ¹, Cho， Yong-hyun ²

¹세종대학교
²세종대학교

ABSTRACT

Because stewardesses have to work based on irregular schedule and go abroad, they are assumed to have more conflicts between work and family than other married working women. Thus this study is aim to examine the effects of conflicts between work and family on the job satisfaction of married stewardesses in airline companies. A survey using questionnaire including questions about factors of conflicts, level of work interference with family (WIF) and family inteference with work (FIW) and job satisfaction was conducted. The findings of the study were as follow: First, the result of the analysis on whether work conflict factors affect WIF significantly showed that the higher the overtime, role conflict and role overload, the higher they recognized the WIF. Second, the result of the analysis on whether the family conflict factors affect FIW significantly showed that among the factors, economic problems and child care increase FIW. Third, both WIF and FIW impact negatively on job satisfaction. Considering that the portion of married stewardesses increases in airline companies, findings of the study suggests that the airline companied need to make more efforts to reduce both FIW and WIF.
KEYWORDS

Work-family conflict, Job satisfaction, Married stewardesses
REFERENCES (35)

[thesis] 가영희 / 2005 / 성인의 직장-가정갈등과 삶의 질과의 관계에 관한 연구 / 박사 / 인하대학교 대학원

[journal] 강태완 / 2011 / The Structural Relationship among Work-family Conflict, Social Support, Burnout, and Job Satisfaction of Hotel Employees / 관광학연구 / 한국관광학회 35(3) : 177~199

[journal] 강혜련 / 2001 / 기혼 여성 직장-가정 갈등의 예측변수와 결과변수에 관한 연구 / 한국심리 학회지 6(1) : 23~42

[thesis] 김영철 / 2002 / 식음료 서비스종사자의 직무스트레스와 이직의도 연구 / 박사 / 경기대학교 대학원

[thesis] 윤선정 / 2004 / 항공사 객실 승무원의 직무특성이 직무만족에 미치는 영향 : 국적 항공사 객실 승무원을 중심으로 / 석사 / 한양대학교 경영대학원

[thesis] 윤창영 / 2002 / 기혼 직장 여성의 주관적 삶의 질에 대한 연구 : 직장-가정 갈등 모형과 영역별 삶의 질 모형의 통합 / 박사 / 성균관대학교 대학원

[thesis] 이계옥 / 2009 / 직무특성이 스트레스와 직무만족에 미치는 영향 : 항공사 캐빈승무원을 대상으로 / 석사 / 한국항공대학교 항공산업경영대학원

[thesis] 이동렬 / 1995 / 직장-가정 갈등이 구성원의 생활만족에 미치는 영향에 관한 연구 / 석사 / 서울대학교

[thesis] 이명신 / 1998 / 근로자의 주관적 삶의 질과 그 영향요인 / 박사 / 延世大學校大學院

[journal] 이수광 / 2007 / An Impact of Work-Family Conflict on Turnover Intention / 관광연구 / 대한관광경영학회 22(3) : 205~218

[thesis] 이은희 / 2000 / 일-가족 갈등의 통합적인 모형 : 유입, 교차, 조절효과의 공변량구조분석 / 박사 / 전남대학교 대학원

[journal] 이정현 / 2011 / A study on the service factors that effect the Airline customer satisfaction: Ground process factors, in-human factors, in-flight entertainment factors / 관광학연구 / 한국관광학회 35(6) : 343~358

[journal] 임효창 / 2005 / The Causes and Effects of Job-Family Conflict ofMarried Employee / 경영학연구 / 한국경영학회 34(5) : 1417~1443

[journal] 정은유 / 2012 / The Impact of Encounter Service Quality in Relation to Nonverbal Communication of Flight Attendant on Brand Attitude and Customer Satisfaction / 관광학연구 / 한국관광학회 36(4) : 143~164 / http://dx.doi.org/

[journal] 채신석 / 2007 / The Influence of Psychological Empowerment on Job Satisfaction and Customer Orientation: Focused on the F&B Dept’ of the Super Deluxe Hotels in Seoul / 관광학연구 / 한국관광학회 31(5) : 181~202

[journal] 천덕희 / 2012 / The Role of Self-emotional Control Ability When Impacted by Job Stress and Work-family Conflict Model Using Path Analysis: Focusing on Travel Agent / 관광학연구 / 한국관광학회 36(5) : 309~332 / http://dx.doi.org/

[journal] 최현정 / 2009 / Relationship among the Hotel Service Provider's Work-Family Conflict, Service Recovery and Job Satisfaction / 관광학연구 / 한국관광학회 33(1) : 345~364

[book] 홍두승 / 2000 / 사회조사분석 / 다산

[journal] Burke, R J. / 1989 / Some antecedents and consequences of work-familyconflict / Journal of Social Behavior and Personality 3(4) : 287~302

[journal] Frone, M. R. / 1992 / Antecedents andoutcomes of work-family conflict : Testing a model of the work-family interface / Journal of Applied Psychology 77(1) : 65~78

[journal] Greenhaus, J. / 1989 / Sources of work-family conflict among twocareercouples / Journal of Vocational Behavior 34(2) : 133~153

[journal] Higgins C. A. / 1991 / Work-family conflictin the dual-career family / Organizational Behavior and HumanDecision Processes 51(1) : 51~75

[journal] Higgins, C. A. / 1992 / Work-family conflict : A comparisonof dual-career and traditional-career men / Journal of OrganizationalBehavior 13(4) : 389~411

[journal] Hughes, D. / 1994 / Work experience and material interaction : Elaborating the complexity of work / Journal organizational Behavior 15(5) : 423~438

[journal] Jones, A. P. / 1980 / A role transition approach to the stressof organizationally-induced family role disruption / Journal of Marriagesand the Family 42(2) : 367~376

[book] Kahn, R, L. / 1992 / Hand Book of Industrial and Organizationalpsychology / Consulting PsychologyPress : 571~650

[journal] Kopelman, R. E. / 1983 / A model ofwork, family, and conflict : A construct validity study / Organizational Behavior and Human Performance 32(2) : 198~215

[journal] Locke, E. A. / 1970 / Job satisfaction and job performance : A theoretical analysis / Organizational Behavior and Human Performance 5(5) : 484~500

[journal] Lorenz, F. / 1991 / Economic pressureand marital quality : An illustration of method variance problem incasual modeling of family process / Journal of Marriage and Family 53 : 375~388

[journal] Netemeyer, R. / 1996 / Development andvacation of work-family conflict and family-work conflict scales / Journal of Applied Psychology 81(4) : 400~410

[journal] Perry-Jenkins, M. / 1994 / Class, couples, and conflict : Effectsof the division of labor on assessments of marriage in dual-earnerfamilies / Journal of Marriage and the Family 56(1) : 165~180

[journal] Repetti, R. L. / 1989 / Effects of daily workload on subsequent behaviorduring marital interaction : The roles of social withdrawal and spousesupport / Journal of Personality and Social Psychology 57(4) : 651~659

[journal] Ross, C. E. / 1996 / Gender, parenthood, and anger / Journal of Marries and the Family 58(3) : 572~584

[journal] Thomas, L. T. / 1995 / Impact of family-supportive workvariables on work-family conflict and strain : A control perspective / Journal of Applied Psychology 80(1) : 6~15

[journal] Voydanoff, P. / 2005 / Toward a conceptualization of perceived work-familyfit and balance : A demands and resources approach / Journal ohMarriage and Family 67(4) : 882~836
KCI Citation (26)

KJC Korea
Journal Central

Statistics

Tools