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The Effects of Service Recovery Efforts with Cruise Service Failure on Customer Satisfaction: A Comparative Analysis of Justice and Exchange Theories

Journal of Tourism Sciences
Abbr : JTS
2013, 37(3), pp.309-324
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Choi, Jeong-Ja 1 Kim, Min-Woo 2

1동국대학교
2동국대학교

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