Building Core Competence Model for Human Resources in MICE Industry

허진; Ko Mi-Young

Journal of Tourism Sciences

Abbr : JTS
2013, 37(8), pp.277-295
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

허진 ¹, Ko Mi-Young ²

¹한국방송통신대학교
²제주대학교

ABSTRACT

This study aimed to develop core competence model for human resource in MICE industry area by selecting the priority of core competencies of human resources. To accomplish the study purpose, reference study was examined related to core competence. Also, for the empirical study, survey of the experts and AHP(Analytic Hierarchy Process) were conducted. In the case of survey of the experts, questionnaires survey were conducted using e-mail, fax, personal visit. As a results of the AHP(Analytic Hierarchy Process) analysis, 5 competence categories and 22 competences were selected and settled priority of competences. Communication with stakeholder, the power of negotiation, ability to plan business were selected the most important competencies by priority. Based on the result of the study, core competence model for MICE human resource was built and suggested practical implications. In future research, it is necessary to investigate behavior index and case of the core competence model.
KEYWORDS

MICE industry, Core competence, Competence model, Analytic Hierarchy Process, Tourism human resources
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