[report] 강병모 / 2010 / 국내외 항공마일리지 운영실태 조사연구 / 한국소비자원 : 76~124

[journal] 김대철 / 2007 / The Effect of the Mileage Program of Family Restaurant on Brand Loyalty / 외식경영연구 / 한국외식경영학회 10(2) : 119~137

[journal] 김연선 / 2007 / The Mutual Cause-Effect Relationships among Mileage Program, Selection Attributes, Overall Satisfaction and Brand Loyalty: Based on Beer Bars / 관광학연구 / 한국관광학회 31(5) : 225~246

[journal] 김재원 / 2003 / The Influences on the Frequent Flyer Programs(FFP) of the Trust, Commitment on the Loyalty / 관광레저연구 / (사)한국관광레저학회 12(4) : 73~96

[journal] 김지윤 / 2012 / The Effects of Point Accumulation Effort Level on Redemption Behavior in Loyalty Program / 마케팅연구 / 한국마케팅학회 27(1) : 85~106

[journal] 김지헌 / 2012 / Effects of Reward Programs on Brand Loyalty in Online Shopping Contexts / 아시아마케팅저널 / 한국마케팅학회 14(2) : 39~63 / http://dx.doi.org/

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[journal] 박봉규 / 2005 / The Effect of Mileage Program in Restaurants on Brand Loyalty - Mediating Role of Trust and Relational Commitment - / 관광레저연구 / (사)한국관광레저학회 17(2) : 155~172

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[thesis] 백선희 / 2012 / 항공사 마일리지 프로그램에 대한 신뢰와 몰입이 고객 충성도에 미치는 영향에 관한 연구 / 석사 / 한국항공대학교 대학원

[journal] 서명선 / 2012 / Research on the Structural Relationship between Relational Benefits and Customer Value, Customer Satisfaction, and Customer Loyalty / 한국항공경영학회지 / 한국항공경영학회 10(4) : 147~167

[journal] 어문영 / 2010 / The Effects of Airline Service Quality and Consumption Emotion on Customer Satisfaction and Repurchase Intention / 한국항공경영학회지 / 한국항공경영학회 8(3) : 149~165

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[confproc] 이소영 / 2009 / 제휴로열티 프로그램이 운영사와 제휴사의 고객 로열티형성에 미치는 영향에 관한 연구 / 한국유통학회 발표논문집 8 : 37~52

[journal] 이지영 / 2008 / Effects of Air Transportation Service Delay on Customer Satisfaction, Relationship Quality, and Customer Loyalty / 관광학연구 / 한국관광학회 32(1) : 315~338

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[journal] 이학식 / 2007 / The Effects of Cognitive and Emotional Responses on Consumer Satisfaction Judgment:Distinguishing Perceived Performance into Functional and Psychological Benefits / 마케팅연구 / 한국마케팅학회 22(2) : 1~20

[journal] 이혜미 / 2012 / Examining the Relationship between Place Identity and Multi-dimensional Loyalty: A Case of Visitor to Insa-dong Cultural District / 호텔경영학연구 / 한국호텔외식관광경영학회 21(4) : 69~85

[journal] 이휘영 / 2012 / The Study of Developing Customer Lifetime Value Model and Enhancing Customer Royalty Level on Airlines' Passenger / 관광레저연구 / (사)한국관광레저학회 24(4) : 237~250 / http://dx.doi.org/

[journal] 전미영 / 2011 / Assessing the Effects of Service Delivery Process and Perceived Value on Customer Satisfaction with Services: A Cost-Benefit Approach / 소비자학연구 / 한국소비자학회 22(1) : 69~91

[journal] 제민지 / 2011 / The relationships of bloggers' trust, perceived risk, benefit and intention to purchase in restaurants / 외식경영연구 / 한국외식경영학회 14(3) : 157~174

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[journal] 최일선 / 2011 / An Analysis on the Relationship among Hae-Rang Rail Cruise Users' Benefit Sought, Perceived Value, Satisfaction and Loyalty / 관광학연구 / 한국관광학회 35(9) : 113~137

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