[book] 김계수 / 2007 / SPSS 아카데미시리즈 Amos7. 0 구조방정식모형 분석 / 한나래

[journal] 김은정 / 2004 / The effect of job-related variables andpersonality traits on turnover intention of service employees in the food and berverage industry / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 17(3) : 355~373

[journal] 배수경 / 2008 / The Effect of Organization and Emotional Labor by Casino's Employee to Job Satisfaction / 호텔경영학연구 / 한국호텔외식관광경영학회 17(2) : 101~116

[journal] 손해경 / 2009 / Personality characteristics and service interaction types affecting on emotional labor:The case of employees of hotel restaurant and family restaurant / 관광학연구 / 한국관광학회 33(2) : 245~265

[journal] 이기범 / 2003 / A New Six-Dimensional Model of Personality Structure: Implications for Industrial and Organizational Psychology / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 16(3) : 89~105

[journal] 이유라 / 2010 / An Effect of the Emotional Labor on the Burnout and the Job Satisfaction of the Hotel Employees / 관광연구 / 대한관광경영학회 25(1) : 185~203

[journal] 이훈석 / 2012 / Effects of Emotional Labor and Job Stress of Broadcast Artist on Job Satisfaction / 한국콘텐츠학회 논문지 / 한국콘텐츠학회 12(12) : 616~626 / http://dx.doi.org/10.5392/JKCA.2012.12.12.616

[journal] 윤세환 / 2004 / 관광종사원의 성격 특성이 직무만족에 미치는 영향에 관한 실증연구 / 문화관광연구 6(2) : 144~159

[journal] 최항석 / 2006 / The Effects of Job Characteristics and Individual Emotional Characteristics to Emotional Labor in the Service Industry / 대한경영학회지 / 대한경영학회 19(5) : 1943~1966

[thesis] Adelmann, P. K. / 1989 / Emotional Labor and Employee Well-Being / 박사 / University of Michigan

[book] Albrecht, K. / 1985 / Service America! Doing business in the new economy / Dow Jones-Irwin

[journal] Ashforth, B. E. / 1993 / Emotional labor in service roles : The influence of identity / Academy of Management Review 18(1) : 88~115

[journal] Ashkanasy, N. M. / 2002 / Diversity and emotion : The new frontiers in organizational behavior research / Journal of Management 28(3) : 307~338

[journal] Bono, J. E. / 2007 / Personality and emotional performance : Extraversion, neuroticism, and self-monitoring / Journal of Occupational Health Psychology 12 : 177~192

[journal] Bowen, D. E. / 1989 / A framework for analyzing customer service orientations in manufacturing / Academy of Management Review 14 : 75~95

[journal] Brashear, T. G. / 2003 / An empirical test of trust-building processes and outcomes in sales manager–salesperson relationships / Journal of the Academy of Marketing Science 31(2) : 189~200

[journal] Brotheridge, C. M. / 2002 / Emotional labor and burnout:comparing two perspectives of people work / Journal of Vocational Behavior 60 : 17~39

[journal] Brotheridge, C. M. / 2003 / Development and validation of the emotional labor scale / Journal of Occupational and Organizational Psychology 76 : 365~379

[journal] Brown, S. P. / 1993 / Antecedents and consequences of salesperson job satisfaction : Meta analysis and assessment of causal effects / Journal of Marine Research 30 : 63~77

[journal] Cho, Y. N. / 2013 / The impact of emotional labor in a retail environment / Journal of Business Research 66(5) : 670~677

[journal] Chu, K. H. / 2006 / Development and validation of the hospitality emotional labor scale / Tourism Management 27 : 1181~1191

[journal] Churchill, G. A. / 1974 / Measuring the job satisfaction of industrial salesmen / Journal of Marine Research 11(3) : 254~260

[journal] Colbert, A. E. / 2004 / Interactive effects of personality and perceptions of the work situation on workplace deviance / Journal of Applied Psychology 89 : 599~609

[book] Cullen, M. J. / 2003 / Personality and Work / Jossey-Bass : 150~182

[book] Dawis, R. T. / 1984 / A Psychological Theory of Work Adjustment Minneapolis / University of Minnesota Press

[journal] Diefendorff, J. M. / 2005 / The dimensionality and antecedents of emotional labor strategies / Journal of Vocational Behavior 66 : 339~357

[journal] Diefendorff, J. M. / 2003 / Antecedents and consequences of emotional display rule perceptions / Journal of Applied Psychology 88(2) : 284~294

[confproc] Grandey, A. / 2002 / Emotional Regulation as Emotional Labor: A Test of a Framework / Symposium Presentation for the 17th Annual Meeting of the Society of Industrial and Organizational Psychology. Toronto, Ontario

[journal] Fornell, C. R. / 1981 / Evaluating structural equation model with unobservable variables and measurement error / Journal of Marketing Research 18 : 186~192

[journal] Glomb, T. M. / 2004 / Emotional labor : A conceptualization and scale develoment / Journal of Vocational Behavior 64 : 1~23

[journal] Goldberg, L. R. / 1990 / An alternative description of personality : The Big-Five factor structure / Journal of Personality and Social Psychology 59 : 1216~1229

[journal] Goldberg, L. R. / 2006 / The international personality item pool and the future of public-domain personality measures / Journal of Research in Personality 40 : 84~96

[book] Hair Jr., J. F. / 1998 / Multivariate Data Analysis / Prentice-Hall

[journal] Hochschild, A. R. / 1979 / Emotion work, feeling rules, and social structure / American Journal of Sociology 85(3) : 551~575

[book] Hochschild, A. R. / 1983 / The Managed Heart: Commercialization of Human Feeling / University of California Press

[journal] Jani, D. / 2013 / Personality, social comparison, consumption emotions, satisfaction, and behavioral intentions: How do these and other factors relate in a hotel setting? / International Journal of Contemporary Hospitality Management 25(7) : 970~993

[journal] Judge, T. A. / 2009 / Is emotional labor more difficult for some than for others? a multilevel. experience-sampling study / Personnel Psychology 62(1) : 57~88

[journal] Karim, J. / 2009 / Emotional labor and psychological distress : Testing the mediatory role of work-family conflict / European Journal of Social Sciences 11(4) : 584~598

[journal] Kim, H. J. / 2008 / Hotel service provider's emotional labor : The antecedents and effects on burnout / International Journal of Hospitality Management 8(2) : 151~161

[journal] Kim, T. G. / 2012 / Emotional intelligence and emotional labor acting strategies among frontline hotel employees / International Journal of Contemporary Hospitality Management 14(7) : 1029~1046

[journal] Kruml, S. M. / 2000 / Exploring the dimensions of emotional labor : The heart of Hoschschild’s work / Management Communication Quarterly 14(1) : 8~49

[journal] Larsen, R. J. / 1991 / Personality and susceptibility to positive and negative emotional states / Journal of Personality and Social Psychology 61 : 132~140

[book] Little, B. R. / 2000 / Person-Environment Psychology: New Directions and Perspectives / Erlbaum : 87~116

[journal] Lee, K. / 2004 / Psychometric properties of the HEXACO personality inventory / Multivariate Behavioral Research 39(2) : 329~358

[journal] Lewig, K. A. / 2003 / Emotional dissonance, emotional exhaustion, and job satisfaction in call center jobers / European Journal of Job and Organizational Psychology 12(4) : 366~392

[journal] Morris, J. A. / 1996 / The dimensions, antecedents, and consequences of emotional labor / Academy of Management Review 21(4) : 986~1010

[journal] Morris, J. A. / 1997 / Managing emotions in the workplace / Journal of Managerial Issues 9(3) : 257~274

[journal] Bayram, N. / 2012 / Emotional labor and burnout at work : A study from Turkey / Procedia-Social and Behavioral Sciences 65 : 300~305

[journal] Puals, C. A. / 2003 / Substance and bias in social desirability responding / Personality and Individual Differences 35 : 263~275

[journal] Pugliesi, K. / 1999 / The consequences of emotional labor : Effects on work stress, job satisfaction, and well-being / Motivation and Emotion 23 : 125~154

[book] Rojek, C. / 1995 / Decentering Leisure: Rethinking Leisure Theory / Sage

[journal] Seery, B. L. / 2009 / Job-Related Emotional Labor and Its Relationship to Work-Family Conflict and Facilitation / J Fam Econ Iss 29 : 461~477

[journal] Seymour, D. / 2000 / Emotional labour: A comparison between fast food and traditional service work / International journal of Hospitality Management 19 : 159~171

[journal] Skinner, S. J. / 1984 / The use of social bases of power in retail sales / Journal of Personal Selling &Sales Management 4(2) : 49~56

[journal] Sohn, H. K. / 2012 / Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry / Tourism Management 33(1) : 116~125

[journal] Tett, R. P. / 1991 / Personality measures as predictors of job performance : A meta-analytic review / Personnel Psychology 44 : 703~742

[journal] Verbeke, W. / 1997 / Individual differences in emotional contagion of salespersons : Its effect on performance and burnout / Psychology &Marketing 14 : 617~636

[journal] Wharton, A. S. / 1993 / The affective consequences of service work / Work and Occupations 20(2) : 205~232

[journal] Zapf, D. / 2006 / On the positive and negative effects of emotion work in organizations / European Journal of Work and Organizational Psychology 15 : 1~28