The Effects of Supervisor's Abusive Supervision on Psychological Contract Violation and Organizational Silence in Hotel Industry

홍영옥; Kang, Jaewan; Lee, Hyung-ryong

This case study analyzed a hotel supervisor’s abusive supervision and organizational silence. It particularly tested the mediating effects of psychological contract violations on the relationships between abusive supervision and organizational silence. By doing so, this study provides implications for more effective business performance and human resource management in the hotel business. The results can be summarized as follows: First it showed that a hotel supervisor’s abusive supervision had positive effects on contract violation. Second, the hotel employees’ contract violation had positive effects on organizational silence. Third, the hotel supervisor’s abusive supervision had positive effects on organizational silence. Fourth, hotel employees’ contract violation played mediating roles in the relationship between abusive supervision and organizational silence. We would like to present the theoretical and practical implications to improve the organizational effectiveness and enhance the management performance in the hotel business in which human resource management is important.

Citation status

KCI Citation Counts (32)
열림/닫힘 버튼
REFERENCES (41)
열림/닫힘 버튼
* 2021년 이후 발행 논문의 참고문헌은 현재 구축 중입니다.

[journal] 곽선화 / 2010 / A Study on Effects of Psychological Contract Violation on Counterproductive Work Behavior : The Mediating Role of Trust / 대한경영학회지 / 대한경영학회 23(4) : 2219~2249

[confproc] 권상순 / 1996 / 심리적 계약에 관한 연구: 계약불이행에 관한 개념적 모형 / 학술연구 발표 논문집 / 한국경영학회 : 277~300

[journal] 김근우 / 2005 / The Influence of Executives’ Transformational and Transactional Leadership on Organizational Effectiveness of Workers Hotel / 관광학연구 / 한국관광학회 29(3) : 205~227

[journal] 김광근 / 2004 / Examining the Effect of Hotel Employees' Psychological Contract Violation / 관광학연구 / 한국관광학회 28(3) : 283~305

[journal] 김민수 / 2006 / A Cross-level Moderating Effect of the Procedural Justice Climate in Psychological Contract Breach: A Multilevel Approach / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 19(3) : 421~445

[journal] 박원우 / 2007 / The Mediating Effect of Subordinate’s Trust in Leaderin the Relationship Between Leader’s Trust in Subordinateand Subordinate’s Trust in Organization / 경영학연구 / 한국경영학회 36(3) : 679~704

[journal] 송지준 / 2005 / Structural Relationships among Self-Efficacy, Psychological Contract Violation, Outcome Variable for Hotel Employees / 관광학연구 / 한국관광학회 29(2) : 149~171

[journal] 송지준 / 2005 / 관광호텔 종사원의 고용불안정성 지각이 거래․관계 심리적 계약위반과 조직몰입에 미치는 영향 / 관광연구 19(2) : 213~231

[journal] 서혜숙 / 2005 / 그들은 왜 침묵하는가? / 사회과학논집 24(1) : 107~132

[journal] 이경근 / 2010 / The Role Of Trust In Supervisor As Mediator Between Abusive Supervision And Organizational Citizenship Behaviors / 인적자원관리연구 / 한국인적자원관리학회 17(3) : 173~192

[journal] 이순구 / 2009 / The Effect of Hotel Manager's Leadership Type on Hotel Employers' Service Orientation, Psychological Contract and Organizational Citizenship Behaviors / 관광학연구 / 한국관광학회 33(6) : 343~365

[journal] 이용택 / 2010 / 호텔기업에 있어 서번트 리더십이 조직몰입에 미치는 영향: 신뢰의 조절효과를 중심으로 / Tourism Research 31(2) : 1~22

[journal] 정윤길 / 2006 / Psychological Contract Violation and Employees' Attitudes: oring Role of Equity Sensitivity / 한국행정논집 / 한국정부학회 18(2) : 495~514

[journal] 정현선 / 2010 / The Influence of Organizational Silence on Turnover Intention: Mediated Moderating Effect of Self-Efficacy through Organizational Cynicism / 한국심리학회지: 산업 및 조직 / 한국산업및조직심리학회 23(1) : 89~104 / 10.24230/ksiop.23.1.201003.89

[journal] 한주원 / 2011 / A Study on the Relationship between Abusive Supervision and Subordinates’ Resistance Behavior - focused on interactive justice & psychological contract - / 경영학연구 / 한국경영학회 40(3) : 831~857

[journal] 황영호 / 2006 / The Effects of Psychological Contract Violations on Job Satisfaction, Organizational Commitment, Organizational Citizenship Behavior and Intention to Quit in Public Organization / 정치·정보연구 / 한국정치정보학회 9(2) : 95~118

[journal] Ashforth, B. E. / 1997 / Petty tyranny in organinazations; A preliminary examinary examination of antecedents and consequences / Journal of Administrative Sciences : 126~140

[book] Bies. R. J. / 1996 / Interacactionnal Justice: The Sacre and the Profance Advances in Organizational Behavior / Stanford University Press : 320~333

[journal] Cropanzano, R. / 2001 / When a happy worker is really a ductive worker / Consulting Journal : Practice and Research 53(3) : 182~199

[journal] Duffy, M. K. / 2002 / Social undermining and social support in the workplace / Academy of Management Journal 45 : 331~351

[journal] Fisher, C. D. / 2003 / Mood and emotions while working, missing pieces of job satisfaction / Journal of Organizational Behavior 21(2) : 185~202

[journal] Griffin, R,. / 2005 / Bad behavior in organizations : A review for futule research / Journal of Management 31(6) : 988~1005

[journal] Hoobler, J. M. / 2006 / Abusive supervision and famil undermining as displace aggression / Journal of Applied Psychology 91(2) : 1125~1133

[journal] Kickul, J. / 2001 / Broken promise equity sensitivity as a moderator between psychological contract breach and emychological contract breach and employee attitudes and behavior / Journal of Business and Psychology 16(2) : 191~217

[journal] Mayer, R. C. / 1995 / A integrative mode of organizational trust / Academy of Management Review 20 : 709~734

[journal] Mikula, G. / 1900 / What people regard as unjust : Types and structures of everyday experiences of injustice / European Journal of Social Psychology 20(2) : 133~149

[journal] Milliken, F. J. / 2003 / An exploratory study of employee silence: Issues that employees don't communicate upward and why / Journal of Management Studies 40(6) : 1453~1147

[journal] Morrison, E. W. / 2000 / Organizational silence a barrier change and development in a pluralistic world / Academy of Management Review 25 : 706~725

[journal] Morrison, E. W. / 1997 / When employee feel betrayed : A model of how psychological contract violation develops / Academy of Management Review 22 : 226~256

[journal] Pinder, C, C. / 2001 / Employee silence : Quiescence and acquiescence as responses to perceived injustice / Personnel and Human Resources Management 20 : 331~369

[journal] Raja, U. / 2004 / The impact of personality on psychological contracts / Academy of Management Journal 47(3) : 350~367

[journal] Robinson, S. L. / 1998 / Chanaging obligations and the psychological contract : A longitudinal study / Academy of Management Journal 37(1) : 137~152

[journal] Robinson, S. L. / 1994 / Violating the psychological contract not the exception but the norn / Journal of Organizational Behavior 15 : 245~259

[journal] Schat, A. H. / 2003 / Reducing the advers consences of workplace aggression and violence / Journal of Ocupational Health Psychology 8(2) : 110~122

[journal] Singh, R / 1998 / Redefining psychogical contracts with the us workforce : Acritical task for strategic human resource management planners in the 1990 / Human Resource Management 37(1) : 61~69

[journal] Tepper. B. J. / 2000 / Consequences of abusive supervision / Academy of Management Journal 43(2) : 178~190

[journal] Tepper, B. J. / 2009 / Abusive supervision, intentions to quit and employees, workplace deviance : A power/dependence analysis / Organizational Behavior and Human Decision Processes 109(2) : 156~167

[book] Tepper. B. J. / 2002 / Development and Test of an Interactional Model of Abusive Supervision / University of North Carolina

[journal] Tepper, B. J. / 2001 / Personality moderators of the relationship between abusive supervision and subordinates resistance / Journal of Applied Psychology 86(5) : 974~983

[journal] Tepper. B. J. / 2006 / Procedural injustice victim precipitation and abusive supervision / Personnel Psychology 59 : 101~123

[journal] Van Dyne, L. V. / 2003 / Conceptualizing employee silence and employee voice as multidimensional constructs / Journal of Management Studies 40(6) : 1359~1392

KJC Korea
Journal Central

Statistics

Tools

Sharing

Issue List

Citation status