Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
The Relationship between Service Quality, Customer Value, Customer Satisfaction: With Focus on Roaster Specialty Coffee Houses
ABSTRACT
열림/닫힘 버튼KEYWORDS
열림/닫힘 버튼466 Viewed
0 Downloaded
KCI Citation Counts (31)
열림/닫힘 버튼[thesis] 강란기 / 2011 / 수프리모 커피의 가공처리조건에 따른 이화학적 특성 및 커피애호가의 구매특성에 관한 연구 / 박사 / 호서대학교 대학원
[journal] 강승지 / 2012 / 커피 로스터리의 차별화 요인 분석 연구 / 한국커피산업학회지 1(1) : 47~55
[journal]
김경민
/ 2013
/
Effects of Service Quality on Customer Satisfaction and Behavioral Intention in Coffee Shop
/ 한국엔터테인먼트산업학회논문지
/ 한국엔터테인먼트산업학회
7(1)
: 1~8
[journal]
김기진
/ 2010
/
The Comparison of Homemade and Foreign Coffee Shop Brands in Potential Effects of Their Service Quality on Satisfaction and Behavioral Intentions of Customers
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
19(4)
: 187~206
[journal]
김문명
/ 2013
/
The Structural Relationships between Coffee House Brand Images,Relationship Quality and Brand Loyalty
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
22(6)
: 175~191
[confproc] 김보민 / 2014 / Q 방법론을 이용한 로스터리 커피전문점 이용고객 유형화 연구 / 한국식품조리과학회 학술발표논문집 2014(1) : 198~198
[journal]
김상희
/ 2011
/
The Influence of Brand Personality on Satisfaction and Loyalty in Coffeeshop Industry: A Focus on the Mediating Effect of Brand Congruency
/ 관광학연구
/ 한국관광학회
35(3)
: 57~83
[journal]
김성범
/ 2014
/
The Influences of the Brand Experiences on Brand Attitude and Behavioral Intention in Franchise Coffee Shop:A Focus on the Moderating Role of Brand Familiarity
/ 관광학연구
/ 한국관광학회
38(4)
: 311~332
[journal]
김영국
/ 2012
/
The Relationship among Brand Experience, Brand Attachment and Brand Loyalty in Coffee Shop
/ 관광학연구
/ 한국관광학회
36(8)
: 249~267
[book] 김영한 / 2010 / 넛지마케팅 / 한국경제신문사
[journal]
김장하
/ 2012
/
A Study on the Effects to Guest Satisfaction and Behavioral Intention of a Coffee Shop Service Quality
/ 호텔리조트연구
/ 한국호텔리조트학회
11(2)
: 145~164
/ http://dx.doi.org/
[thesis] 김정인 / 2011 / 소통의 확장을 위한 공간 계획에 관한 연구 : 커피전문점 브랜드 비즈니스 모형개발을 중심으로 / 석사 / 이화여자대학교 대학원
[journal]
김판수
/ 2011
/
The Effect of Service Quality on Customer Satisfaction and Customer Loyalty in Take-Out Coffee Shop:Moderating Effects of Switching Barriers
/ 대한경영학회지
/ 대한경영학회
24(5)
: 2499~2518
[journal]
김현미
/ 2013
/
The Analysis of Customers' Price Sensitivity of Americano in Roastery Coffeehouses
/ 관광학연구
/ 한국관광학회
37(3)
: 211~230
[thesis] 김현주 / 2012 / 프랜차이즈 커피전문점과 로스터리 커피전문점을 방문하는 소비자의 관여도와 선택속성 차이에 관한 연구 / 석사 / 성신여자대학교 대학원
[journal]
김현철
/ 2010
/
An Analysis of Coffee Shop Selection Attributes by Food Lifestyle Types among Korean Office Workers
/ 관광학연구
/ 한국관광학회
34(7)
: 187~205
[journal]
노정희
/ 2011
/
Examining the Structure Relationship between the Perception of Cultural Marketing, Brand Equity and Royalty among Coffeeshop Users
/ 관광학연구
/ 한국관광학회
35(3)
: 201~223
[journal]
류시현
/ 2011
/
Comparison of Service Quality between Local and Global Coffee Brand Shops
/ 한국식품영양과학회지
/ 한국식품영양과학회
40(8)
: 1164~1171
[journal]
문상정
/ 2013
/
The Effect of Relational Benefits on Customer Perception of Value, Satisfaction, and Loyalty in the Specialty Coffee Shop Business
/ 한국식품영양과학회지
/ 한국식품영양과학회
42(1)
: 120~128
[journal]
박경희
/ 2006
/
CoffeeSERV: Multiple-Item Scale for Measuring Service Quality of Specialty Coffee Shop
/ 외식경영연구
/ 한국외식경영학회
9(3)
: 7~26
[journal]
박진영
/ 2010
/
IP Analysis on Customers to Local Coffee Shopsand National Coffee Chains
/ 외식경영연구
/ 한국외식경영학회
13(3)
: 7~24
[thesis] 서지연 / 2007 / 한국의 원두커피 시장 확대 방안에 관한 연구 / 석사 / 경기대학교 대학원
[journal]
서지연
/ 2011
/
A study on the coffee shop's service quality impacts on the customer's satisfaction, trust and recommend convention : Comparison of homemade and foreign coffee shop brands
/ 고객만족경영연구
/ 한국고객만족경영학회
13(3)
: 151~172
[journal]
손일락
/ 2011
/
The Effect of Service Quality and Relationship Quality on Revisit Intention: Focus on Fine Coffee Shop in Cheong-Ju
/ 관광연구저널
/ 한국관광연구학회
25(3)
: 273~284
[book] 이상규 / 2008 / 커피 사이언스 / 주빈커피
[journal]
양정영
/ 2013
/
The effects of customer satisfaction based on use experience on behavior intention in coffee shops
/ 관광연구
/ 대한관광경영학회
28(5)
: 157~181
[journal]
우이식
/ 2013
/
Complex Coffee Shop’s Service Quality, Brand Image and Customer Loyalty the Impact of Relationship
/ 한국외식산업학회지
/ 한국외식산업학회
9(2)
: 45~58
[confproc] 우종필 / 2011 / 선택속성에 따른 프랜차이즈 커피전문점의 시장세분화 연구 : 카페베네 사례를 중심으로 / 한국유통과학회 학술발표논문집 2011 : 99~112
[book] 유대준 / 2012 / COFFEE INSIDE / 해밀
[thesis] 이기태 / 2012 / 소비 가치에 따른 군집별 커피 전문점 선택 속성 차이에 관한 연구 : 프랜차이즈, 로스터리 커피 전문점 비교를 중심으로 / 석사 / 경희대학교 관광대학원
[journal]
이은용
/ 2011
/
An Exploratory Study about Selection Attribute of Franchised Coffee House through AHP
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
20(4)
: 183~200
[journal]
이정실
/ 2009
/
A Study on the Adjustment Effect of Switching Barriers on Relationships Guest Value, Guest Satisfaction and Loyalty
/ 관광연구저널
/ 한국관광연구학회
23(2)
: 77~99
[journal]
이종호
/ 2013
/
The Effect of Service Quality of Coffee Shop through Mediating Customer Satisfaction on Behavioral Intention
/ 외식경영연구
/ 한국외식경영학회
16(3)
: 173~195
[journal]
이형주
/ 2012
/
A Comparison of Local and Global Coffee Shop Brands and the Effect of their Physical Environment on Customer Satisfaction and Revisit Intention: Based on University Students in Seoul
/ 호텔경영학연구
/ 한국호텔외식관광경영학회
21(2)
: 131~147
/ http://dx.doi.org/
[thesis] 정경희 / 2005 / 웹사이트 서비스 품질이 고객 만족에 미치는 영향 : 패밀리 레스토랑을 중심으로 / 석사 / 청운대학교 정보산업대학원
[thesis] 정승연 / 2011 / 커피전문점의 서비스 품질이 고객만족에 의한 재방문 의도에 미치는 영향 연구 / 석사 / 단국대학교 경영대학원
[journal]
정옥경
/ 2011
/
The Effects of Service Expertise on Customer Satisfaction, Trust, and loyalty
/ 고객만족경영연구
/ 한국고객만족경영학회
13(1)
: 57~79
[journal]
정유경
/ 2014
/
Effect of Consumers' Perceived Marketing Mix Activities on Brand Image and Brand Loyalty: Focusing on Marketing Mix Activities of Starbucks
/ 관광학연구
/ 한국관광학회
38(3)
: 167~189
[journal]
정현영
/ 2013
/
A Study of University Students' Coffee Shop Using attitude and perception through Importance-Performance Analysis of Service Quality: Focus on Jeonnam Area
/ 관광학연구
/ 한국관광학회
37(3)
: 251~269
[journal]
조수현
/ 2011
/
The Effects of Coffee House Image and Perceived Value on Customer Satisfaction, Repurchasing Intentions and Customer Switching Intentions
/ 한국디자인포럼
/ 한국디자인트렌드학회
(30)
: 43~56
[journal]
조수현
/ 2011
/
Research on Repurchasing Intentions & Coffee House Image Different according to Trust Level of Coffee House Customer
/ 한국디자인포럼
/ 한국디자인트렌드학회
(32)
: 41~50
[journal]
조수현
/ 2011
/
The Effects of Coffee House Image on Perceived Value, Customer Satisfaction, Trust and Revisit Intention
/ 외식경영연구
/ 한국외식경영학회
14(4)
: 297~320
[journal]
조원섭
/ 2011
/
The impact of Perceived Value on the Satisfaction in the Coffee Shop
/ 호텔리조트연구
/ 한국호텔리조트학회
10(2)
: 191~204
[journal]
채명수
/ 2011
/
The Impact of Brand Image on the Customer Satisfaction and Brand Loyalty in Specialty Coffee Shop
/ 소비문화연구
/ 한국소비문화학회
14(3)
: 23~45
[journal]
최봉임
/ 2013
/
The Effect of Service Quality of Coffee Shop through Mediating The Positive Emotional Response of Customer on Behavioral Intention: Focused on Gangneung
/ 호텔관광연구
/ 한국호텔관광학회
15(4)
: 399~420
[journal]
최형민
/ 2011
/
The Effect of Coffee Shop Customers' Experiential Value on Brand Attitude and Brand Loyalty: A Focus on the Moderating Effect of Brand Nationality
/ 관광학연구
/ 한국관광학회
35(3)
: 243~266
[thesis] 한광선 / 2014 / 개인별 맞춤형 교육서비스가 교육성과에 미치는 영향에 대한 연구 : 학원경영자 vs 학부모 인식 차이 중심으로 / 석사 / 경희대학교 테크노경영대학원
[journal] Bitner, M. J. / 1995 / Building service relationships : It’s all about promises / Journal of the Academy of Marketing Science 23(4) : 246~251
[journal] Choi, K. S. / 2004 / The relationships among quality, value, satisfaction and behavioral intention in health care provider choice : A south korean study / Journal of Business Research 57(8) : 913~921
[journal] Dodds, W. B. / 1991 / Effects of price, brand, and store information on buyers' product evaluations / Journal of Marketing Research 28(3) : 307~319
[book] Gale, B. T. / 1994 / Managing Customer Value: Creating Quality and Service that Customers Can See / Free Press
[journal]
전상미
/ 2011
/
The Impact of Coffeehouse Employees’ Uniform on Patrons’ Emotional Responses, Perceived Value, and Behavioral Intentions - A Moderating Role of Arousal -
/ 관광연구논총
/ 관광연구소
23(2)
: 101~125
[journal] Kim, H. B. / 2005 / The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants / Tourism Management 26(4) : 549~560
[journal] Parasuraman, A. / 1985 / A conceptual model of service quality and its implications for future research / Journal of Marketing 49(4) : 41~50
[book] Rust, R. T. / 1996 / Service Marketing / HarperCollins College Publishers
[book] Swanson, R. A. / 2001 / Foundations of Human Resource Development / Berrett-Koehler Publishers
[journal] Tse, D. K. / 1988 / Models of consumer satisfaction formation : An extensive / Journal of Marketing Research 25(2) : 204~212
[journal] Zeithaml, V. A. / 1988 / Consumer perceptions of price, quality, and value : A means-end model and synthesis of evidence / The Journal of Marketing 52(3) : 2~22