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The Impact of Customer-to-Customer Interaction on Customer Satisfaction in Airline Service: Focusing on the Moderating Effect of Flight Attendants' Role Performance

  • Publisher : The Tourism Sciences Society Of Korea
  • Research Area : Tourism

Minjung Hong 1 Cho, Yong-Hyun 1

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타입을 선택하세요 :
@article{ART001960217},
author={Minjung Hong and Cho, Yong-Hyun},
title={The Impact of Customer-to-Customer Interaction on Customer Satisfaction in Airline Service: Focusing on the Moderating Effect of Flight Attendants' Role Performance},
journal={Journal of Tourism Sciences},
issn={1226-0533},
year={2015},
volume={39},
number={1},
pages={29-46},
doi={10.170861/JTS.2015.39.1.29}