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Influence of Luxury Hotel Guests' Perceived Empathy on their Emotional Experience: Focused on guests who had expressed their dissatisfaction

Journal of Tourism Sciences
Abbr : JTS
2015, 39(1), pp.113-131
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Eunkyung Park 1 Park Oun-Joung 2 우마스탄 함사난디니 3

1제주대학교
2제주대학교
3제주대

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