Journal of Tourism Sciences 2021 KCI Impact Factor : 2.61
Influence of Luxury Hotel Guests' Perceived Empathy on their Emotional Experience: Focused on guests who had expressed their dissatisfaction
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열림/닫힘 버튼KEYWORDS
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KCI Citation Counts (8)
열림/닫힘 버튼[journal]
고종식
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A Study on the Modification Variable of Emotional Dissonance and Organizational Performance by the Empathy
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22(1)
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김상희
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The Effect of Cognitive and Emotional Empathy on Emotional Dissonance and Prosocial Behavior to Customer
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김상희
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Salespersons Happiness and Empathy for Customers: An Empirical Study on Influence of Positive Psychology
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김정희
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The Effect of Service Providers Empathy on Social Exchange and Customer Voluntary Performance
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16(6)
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[journal]
동려민
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A Study on the Relationships among Coffee Shop Consumers’ Service Experience, Emotional Response, Satisfaction and Loyalty
/ 호텔경영학연구
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23(3)
: 165~181
[journal]
박민
/ 2012
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Cognitive and Affective Empathy: Implications for Psychopathology and Psychological Rehabilitation
/ 재활심리연구
/ 한국재활심리학회
19(3)
: 387~405
[journal] 박성희 / 1996 / 공감의 구성요소와 친사회적 행동의관계 연구 / 교육학연구 34(5) : 143~166
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서문식
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The Interaction Effect of Customers' Emotion Experiences during Internet Service Site Visitation According to Customers' Sensation Seeking Tendency
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손영재
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A Study on Structural Relationship between Customer Experience Management and Perceived Emotion, Brand Attitude and Relationship Orientation in Foodservice
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이경아
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A Study on the Service Design Process Based on Emotion‐EXPERIENCE
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13(1)
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이상동
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The Effect of Visitor’s Positive Emotion, Relationship Quality, Behavioral Intention in MICE
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이찬종
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최요원
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한일조
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