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Customer Perception of Food Service Contact-Elements using Kano Model and Quality Function Deployment(QFD): Focused on Industrial Foodservice Operations

Journal of Tourism Sciences
Abbr : JTS
2015, 39(2), pp.27-43
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

한명애 1 Chong,Yu-kyeong 2

1세종대학교
2세종대학교

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