[journal] 고석면 / 2009 / The Relationship Among Physical Environment, Employees' Psychological Responses and Organizational Commitment in Hotel Restaurant / 관광경영연구 / 관광경영학회 13(1) : 1~24

[journal] 구학근 / 2007 / An Effect of Cold Environment on Human's Physiological Responses and Task Performances / 한국마린엔지니어링학회지 / 한국마린엔지니어링학회 31(5) : 622~629

[journal] 김광지 / 2014 / A Study of Consumer's Emotions and Responses to Table Spacing: Focused on Korean Food Restaurant and Coffee Shop / 외식경영연구 / 한국외식경영학회 17(4) : 189~207

[thesis] 김나민 / 2007 / 서비스케이프(Servicescape)의 구성차원으로서의 다른 고객에 대한 연구 / 박사 / 연세대학교

[thesis] 김선화 / 2002 / 백화점 의류매장의 지각된 서비스 환경이 고객의 내적반응과 외적행동에 미치는 영향 / 박사 / 충남대학교

[journal] 김선희 / 2011 / Scale Development of Airline Cabin Servicescape from the Standpoint of Flight Attendants / 관광연구 / 대한관광경영학회 26(3) : 43~66

[journal] 김영중 / 2013 / The Effects of Culinary Food & Beverage Employees' Stress Coping Style on Job Satisfaction and Customer Orientation / 한국조리학회지 / 한국조리학회 19(3) : 156~172

[journal] 김영중 / 2012 / Relationship between Job Stress, Job Satisfaction and Moderating Effects of Coping Strategy of Food and Beverage Staffs / 호텔경영학연구 / 한국호텔외식관광경영학회 21(2) : 73~91 / http://dx.doi.org/

[confproc] 김종진 / 2012 / 서울지역 유통업 여성 노동 및 건강권 실태: 서울지역 백화점과 면세점 설문조사 결과를 중심으로 / 서비스연맹 유통분과워크숍 발표자료

[journal] 김재현 / 2002 / A Study of Physical Responses for Work Loads / 산업경영시스템학회지 / 한국산업경영시스템학회 25(1) : 9~13

[journal] 박규은 / 2013 / The Impact of Servicescape of Coffee House on an Employee’s Emotional Responses, Physiological Responses and Job Satisfaction / 호텔경영학연구 / 한국호텔외식관광경영학회 22(4) : 1~17

[journal] 박연옥 / 2013 / The Effect of Physical Environment of Korea Express Train on Behavior Intention Through Cognitive Response and Physiological Response / 관광연구 / 대한관광경영학회 28(1) : 135~152

[journal] 김태희 / 2006 / A Study on Influence of Preference for Restaurant Interior Design Style on Customers' Internal Response and Behavior / 호텔경영학연구 / 한국호텔외식관광경영학회 15(2) : 241~263

[journal] 배현수 / 2014 / Study on Relationship among Physical Environment in the Kitchen of Luxury Hotels, Emotional Reactions and Group Cohesiveness of Cooks / 외식경영연구 / 한국외식경영학회 17(2) : 299~323

[journal] 여운승 / 2011 / A Study on The Impact of Servicescape of Food Service Companies on Internal Customers’ Emotional and Job Satisfaction / 관광연구저널 / 한국관광연구학회 25(3) : 255~271

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[journal] 윤만희 / 2009 / An Extended View of Employee Exchange Relationships and Its Effects on Job-related Attitudes and Service Performance / 마케팅연구 / 한국마케팅학회 24(2) : 51~80

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[journal] 장혜진 / 2010 / The Effects of Physical Environment in Hotel Restaurant Service Space upon Employees' Physiological Response and Organizational Commitment / 호텔경영학연구 / 한국호텔외식관광경영학회 19(2) : 75~92

[journal] 전병길 / 2005 / The Influence of Physical Environment Perception on Restaurant Patrons’ Attitude Formation : The Mediating Role of Emotional Responses / 한국식생활문화학회지 / 한국식생활문화학회 20(4) : 438~445

[journal] 전병길 / 2007 / The Influence of Physical Environment on Restaurant Employees' Group Cohesiveness : The Mediating Role of Emotional Responses / 한국조리학회지 / 한국조리학회 13(4) : 256~268

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[journal] 정혜란 / 2014 / The Effect of Transformational leadership on Job satisfaction and Customer orientation: Focus on The Moderating Effect of Followership / 관광경영연구 / 관광경영학회 18 : 277~298

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[web] 한겨레신문 / 2014 / 마트 노동자 10명중 1명꼴 상습 폭언, 인격모독 시달려 / www.hani.co.kr

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