Structural Relationship of Hotel Employees Conflict, Turnover Intentionsand Perceived Organizational Support
2015, 39(3), pp.27-42
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism
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The purpose of this study is to investigate a role of a perceived organizational support between hotel employees conflict and turnover intentions. Therefore, it was hypothesized that a perceived organizational support has a significant effect on turnover intentions directly and work-family conflict and family-work conflict, which in turn affects on turnover intentions. In this survey, the data collected from a survey of 228 hotel employees was analyzed using a structural equation modeling. The study results showed that even though validity and reliability of the research model were ensured, there was no significant relationship between a perceived organizational support and work-family conflict and family-work conflict. Thus, a alternative model was suggested, and then a moderating role of a perceived organizational support was tested. As the findings, there was a moderating effect of a perceived organizational support between constructs (work-family conflict and family-work conflict and turnover intentions) across between highly-perceived group and low-perceived group.
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