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The Effect of Dysfunctional Customer Behavior on Employees' Emotional Exhaustion and Service Sabotage in Restaurant Industry

Journal of Tourism Sciences
Abbr : JTS
2015, 39(3), pp.143-156
Publisher : The Tourism Sciences Society Of Korea
Research Area : Tourism

Jeong,Chang-Yoon 1 Kim, In-sin 2

1부산대학교
2부산대학교

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